topic Re: Account suspended in Get Support

Account suspended

itsdevonklassen — Wed, 05 Jan 2022 13:58:10 GMT

Account has been suspended and won't process credit card.

Re: Account suspended

LovesToPM — Fri, 10 Jan 2020 18:34:38 GMT

@itsdevonklassen wrote:
Account has been suspended and won't process credit card.

If any of the info on your credit card changed recently, then you will need to update it
- change of address?
- replacement card?

Here is PM article on credit cards.

If you cannot use your card, you can also purchase payment vouchers.

Re: Account suspended

gblackma — Fri, 10 Jan 2020 18:33:09 GMT

Contact a moderator. Use the ?Simon. Type in moderator and follow the prompts to get to one.

Re: Account suspended

popping — Fri, 10 Jan 2020 18:33:14 GMT

@itsdevonklassen wrote:
Account has been suspended and won't process credit card.

You can buy a topup voucher at Shell gas station and get your phone working ASAP.

Then, update your credit card info with the current card or use a new card.

Make sure the credit card address matches what is on your statment.
1. If you live in multi-unit building, don't use the unit # or apt#. Just use the building number.
2. If the postal code on your statement has a space in the middle, left the last digit out. PM check the first 6 characters of the postal code only including the middle space.

Re: Account suspended

itsdevonklassen — Fri, 10 Jan 2020 18:45:16 GMT

Nothing has changed.

Re: Account suspended

popping — Fri, 10 Jan 2020 18:49:07 GMT

@itsdevonklassen wrote:
Nothing has changed.

Can you add $1 to your account?

If yes, autopay may not be working on your renewal date.

Create a moderator support ticket for help using the ? button at the right side bottom corner of this page.

Re: Account suspended

LovesToPM — Fri, 10 Jan 2020 18:52:25 GMT

@itsdevonklassen wrote:
Nothing has changed.

@itsdevonklassen Are you able to make a manual payment?

If not, try removing the card and adding it back in again,

https://www.publicmobile.ca/en/qc/get-help/articles/update-or-remove-your-payment-card

Re: Account suspended

itsdevonklassen — Fri, 10 Jan 2020 18:56:47 GMT

Have removed the card and reapplied it, I have tried to make a manual payment. I have used Chrome incognito, Firefox and and Internet Explorer.

Re: Account suspended

CannonFodder — Fri, 10 Jan 2020 19:02:07 GMT

@itsdevonklassen Well, if none of that worked, I think it's time to contact the Moderator team, either by using that question mark in the bottom, right corner of the page, or using this link:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Account suspended

LovesToPM — Fri, 10 Jan 2020 19:08:32 GMT

@itsdevonklassen wrote:
Have removed the card and reapplied it, I have tried to make a manual payment. I have used Chrome incognito, Firefox and and Internet Explorer.

Try restarting your computer and clearing your browser cache too.

You were able to register the card but it doesn't let you make a payment??

What is the error message you get?

Re: Account suspended

PAULRANG18 — Fri, 10 Jan 2020 20:46:14 GMT

Only way to resolve this is to contact a moderator by clicking ?, bottom right, and follow instructions to submit a ticket.