topic Re: new phone and sim card won't work in Get Support

new phone and sim card won't work

phonefish — Wed, 05 Jan 2022 13:57:58 GMT

Hi I'm new to public mobile and just had my phone stolen. So I have activated a new sim card and it said successfully changed. I plugged to sim into an iPhone and it won't let me do any calling texting or anything like that. When I try to make a call it has a public mobile recording that says Sorry we can't complete your call. Can anyone help me? thank you

Re: new phone and sim card won't work

NDesai — Fri, 10 Jan 2020 04:17:18 GMT

@phonefish Did you verify the last few digit of the new sim card after it was saved? Did you try rebooting your phone?

Re: new phone and sim card won't work

Dunkman — Fri, 10 Jan 2020 04:27:43 GMT

@phonefish

Did you report your phone stolen in your self service account? If you did, then you will need to report your phone found.

Re: new phone and sim card won't work

phonefish — Fri, 10 Jan 2020 04:29:06 GMT

I just checked the last 4 digits and they are correct. I have restarted the phone 2 times now and no luck Could it be that the new card just hasn't had time to kick in?

Re: new phone and sim card won't work

phonefish — Fri, 10 Jan 2020 04:32:49 GMT

You hit the nail on the head. Thank you

Re: new phone and sim card won't work

Anonymous — Fri, 10 Jan 2020 04:37:36 GMT

nvm

Re: new phone and sim card won't work

jordanvanrooyen — Fri, 10 Jan 2020 17:46:49 GMT

I would suggest just going into the kiosk, that would probably be the easiest way to get it figured out.

Re: new phone and sim card won't work

computergeek541 — Sat, 11 Jan 2020 03:56:25 GMT

@jordanvanrooyen wrote:
I would suggest just going into the kiosk, that would probably be the easiest way to get it figured out.

This is not a matter for any retail location or Public Mobile kiosk. They are not there to provide technical support.