topic Re: Can't enable some 2factor verification in Get Support

Can't enable some 2factor verification

Tjb2 — Wed, 05 Jan 2022 13:57:44 GMT

Hi. New phone just set up, new number. It begins with 672 area code which I've been told is new and not recognized by all apps. Can I please get a new older area code that is recognized.?

Re: Can't enable some 2factor verification

jimbobs — Fri, 10 Jan 2020 01:43:20 GMT

If you go to your self-serve page, you have number options there. Under My Profile, click Change Number and follow along.

672 was mandated in early 2019 so should be recognized by all apps by now. Maybe app needs to be updated?

Re: Can't enable some 2factor verification

totalUser — Fri, 10 Jan 2020 01:51:53 GMT

If you are logged in to your selfserve click https://selfserve.publicmobile.ca/Overview/plan-and-Add-ons/msisdn-swap/

Re: Can't enable some 2factor verification

ChuckYeah — Fri, 10 Jan 2020 02:33:28 GMT

@jimbobs wrote:
If you go to your self-serve page, you have number options there. Under My Profile, click Change Number and follow along.

672 was mandated in early 2019 so should be recognized by all apps by now. Maybe app needs to be updated?

@Tjb2 Actually, there have been posts here that say it's not set up with Google, and likely others.

I BELIEVE I remember 778 as being a similar area code? If it's not, I can find one for you.

Re: Can't enable some 2factor verification

ChuckYeah — Fri, 10 Jan 2020 02:36:44 GMT

And maybe 236 or 604?

@ChuckYeah wrote:
@jimbobs wrote:
If you go to your self-serve page, you have number options there. Under My Profile, click Change Number and follow along.

672 was mandated in early 2019 so should be recognized by all apps by now. Maybe app needs to be updated?
@Tjb2 Actually, there have been posts here that say it's not set up with Google, and likely others.

I BELIEVE I remember 778 as being a similar area code? If it's not, I can find one for you.