topic Re: No service in Get Support

No service

dman — Wed, 05 Jan 2022 13:57:21 GMT

Hello my plan expired today I paid by credit card and I still have no service my credit card has been charged but I still have no service this happened last year and it has something to do with me being a legacy member or something any help would be greatly appreciated

Re: No service

jonfirlotte — Wed, 18 Sep 2019 13:21:14 GMT

That's strange, I would ask the moderator team about that, sounds like a glitch to me.

Re: No service

kselmak — Wed, 18 Sep 2019 13:28:43 GMT

It's there reactivate button when you log on?

You can try restarting your phone.

If that doesn't work you can try reporting it stolen, wait a minute then found, then restart the phone

If that doesn't work you can try topping up your account with $1 then restarting the phone

If that doesn't work you should contact mods

Re: No service

Dunkman — Wed, 18 Sep 2019 13:23:50 GMT

@dman

Is your account status "active" or "suspended" in your self service account? Do you have available funds?

You might want to try the lost/stolen phone trick to restart/reset your plan:

To report your phone lost/stolen. Login to your account. Choose Plans and Add-ons tab. Then choose Lost/Stolen Phone tab. The choose Suspend Service tab. Logout. Wait few minutes. Login in and report your phone found. Reboot phone.

Re: No service

RossN — Wed, 18 Sep 2019 13:24:17 GMT

@dman contact Moderator_Team via SIMon ? mark bubble bottom right of the screen to submit a ticket they will help fix the issue