topic Re: Question regarding AutoPay and US roaming add-on in Get Support

Question regarding AutoPay and US roaming add-on

ve7rhf — Wed, 05 Jan 2022 13:56:32 GMT

We plan a trip to the US and will add the 10 day US roaming add-on the day we leave. Our AutoPay renewal happens 4 days after that. I assume the 10 day add-on continues through the AutoPay renewal process until the 10 days is over. Is this correct?

Re: Question regarding AutoPay and US roaming add-on

dabr — Wed, 08 Jan 2020 19:12:29 GMT

@ve7rhf wrote:

We plan a trip to the US and will add the 10 day US roaming add-on the day we leave. Our AutoPay renewal happens 4 days after that. I assume the 10 day add-on continues through the AutoPay renewal process until the 10 days is over. Is this correct?

Yes the 10 day add-on will complete at the end of that period and your renewal cycle shouldn't affect that.

Edit: Make sure to buy the US roaming as close to your departure as possible as the clock starts immediately on it, ie: if you purchase it at 10 pm then at midnight that will be counted as one day of the roaming package.

Re: Question regarding AutoPay and US roaming add-on

popping — Wed, 08 Jan 2020 19:11:44 GMT

@ve7rhf wrote:

We plan a trip to the US and will add the 10 day US roaming add-on the day we leave. Our AutoPay renewal happens 4 days after that. I assume the 10 day add-on continues through the AutoPay renewal process until the 10 days is over. Is this correct?

Your plan must be active before add-on to work. Just let the autopay to renew your plan in 4 days.

Re: Question regarding AutoPay and US roaming add-on

Sarlye — Wed, 08 Jan 2020 19:18:06 GMT

@ve7rhf wrote:

We plan a trip to the US and will add the 10 day US roaming add-on the day we leave. Our AutoPay renewal happens 4 days after that. I assume the 10 day add-on continues through the AutoPay renewal process until the 10 days is over. Is this correct?

@ve7rhf Hello! your US Add-Ons does not affect your AutoPay for your basic plan. It will expire after 10 days. Add-ons work separately from your basic plan. Happy traveling!

Re: Question regarding AutoPay and US roaming add-on

zblackma — Wed, 08 Jan 2020 19:20:27 GMT

@popping wrote:
@ve7rhf wrote:

We plan a trip to the US and will add the 10 day US roaming add-on the day we leave. Our AutoPay renewal happens 4 days after that. I assume the 10 day add-on continues through the AutoPay renewal process until the 10 days is over. Is this correct?
Your plan must be active before add-on to work. Just let the autopay to renew your plan in 4 days.

I would add the funds to pay for my service before leaving and take autopay out of the equation. From some of the posts here, autopay fails sometimes. Would hate to be in the US without service lol.

Re: Question regarding AutoPay and US roaming add-on

geopublic — Wed, 08 Jan 2020 19:22:43 GMT

@ve7rhf wrote:

We plan a trip to the US and will add the 10 day US roaming add-on the day we leave. Our AutoPay renewal happens 4 days after that. I assume the 10 day add-on continues through the AutoPay renewal process until the 10 days is over. Is this correct?

@ve7rhf Yes, that is correct. Your add-on is associated with your account and not your plan so it will expire on 11:59 EDT of day 10.

Re: Question regarding AutoPay and US roaming add-on

totalUser — Wed, 08 Jan 2020 19:48:46 GMT

Hi @ve7rhf

Recommendation: i highly suggest when you withdraw money for your add-on also load enough to cover your bill, if autopay fails you may have hard time getting help while away from home and your internet.

Have a safe trip