topic Re: Outgoing call airtime in Get Support

Outgoing call airtime

jenjen — Wed, 05 Jan 2022 13:56:28 GMT

Hi all, when an outgoing call is unanswered, it rings but does not go to voice mail, does the call count toward airtime useage? I have the 100min plan so this makes a difference.

Re: Outgoing call airtime

dabr — Tue, 17 Sep 2019 00:50:25 GMT

@jenjen wrote:
Hi all, when an outgoing call is unanswered, it rings but does not go to voice mail, does the call count toward airtime useage? I have the 100min plan so this makes a difference.

Unanswered calls that don't connect to an answering system shouldn't get counted against your plan minutes. You can log into your account and click on usage to see how the call is being treated.

However, you should definitely purchase the add-on of $5/500 Canada wide minutes which will roll over every month until completely used up to supplement your limited calling plan.

Re: Outgoing call airtime

darlicious — Tue, 17 Sep 2019 01:00:24 GMT

@dabr wrote:
@jenjen wrote:
Hi all, when an outgoing call is unanswered, it rings but does not go to voice mail, does the call count toward airtime useage? I have the 100min plan so this makes a difference.
Unanswered calls that don't connect to an answering system shouldn't get counted against your plan minutes. You can log into your account and click on usage to see how the call is being treated.

However, you should definitely purchase the add-on of $5/500 Canada wide minutes which will roll over every month until completely used up to supplement your limited calling plan.
@dabr is giving good advice however technically the terms of service state it starts once you finish dialing.....but they don't seem to charge or count that unless the call is answered.
Always good to read the small print so you are fully informed.

Re: Outgoing call airtime

jenjen — Tue, 17 Sep 2019 01:08:51 GMT

@dabr great add-on suggestion thanks!

@darlicious interesting about the fine print, glad it’s not put in practice

Re: Outgoing call airtime

Korth — Tue, 17 Sep 2019 01:37:51 GMT

Telus ignores calls which connect with durations of less than 5 seconds, and doesn't charge for an extra minute if less than 5 seconds into it. Apparently they allow some leeway for switching and latency and other technical stuff - it used to be 35 seconds, long long ago, to allow for 5 rings, but that's irrelevant trivia now.

They used to also have an auto-hangup without any calltime charges when the call was answered by the inhuman screechings of fax machines, modems, and teletype terminals. Not sure if this legacy is still built into the system or if it's as obsolete and abandoned as the tech noise it helpfully filtered out of your ears and your phone bills.

Once your call is 5 seconds in you get charged for the full minute whether you ise that time or not.

Re: Outgoing call airtime

jenjen — Tue, 17 Sep 2019 11:48:04 GMT

@Korthgood to know, I’ll test this out