topic Account in Get Support

Account

michaelniles1 — Wed, 05 Jan 2022 13:56:09 GMT

My account was overdrawn I need to have the situation rectified. How long does it take before someone gets back to me? Yours Michael

Re: Account

GinYVR — Mon, 16 Sep 2019 16:47:52 GMT

@michaelniles1You will need to contact the moderators via the ? in the lower right hand corner. Describe your situation to SIMon, once you think he has enough information type in Submit ticket.

If your phone service has been disabled.. do pay via a voucher in the mean time as it will take moderators a while to get back to you.

Re: Account

Triguy — Mon, 16 Sep 2019 16:48:32 GMT

It can take 48 -72 hours for a response from a moderator.

Re: Account

michaelniles1 — Mon, 16 Sep 2019 16:49:39 GMT

Went through the moderator over 48 hours ago still no reply

Re: Account

michaelniles1 — Mon, 16 Sep 2019 16:50:40 GMT

That is really unacceptable customer service 2019

Re: Account

GinYVR — Mon, 16 Sep 2019 16:57:55 GMT

@michaelniles1Unfortunately human call centres that run 24/7 don't come cheap. If you feel you need that you will need to upgrade to Koodo or Telus.

Re: Account

hairbag1 — Mon, 16 Sep 2019 17:27:42 GMT

@michaelniles1 wrote:
My account was overdrawn I need to have the situation rectified. How long does it take before someone gets back to me? Yours Michael

You can go to a retail outlet like 7-11 and get a payment voucher then call 611 to add it to your account. Alternative is to use service like ding.com, or recharge.com for immediate payment.

Good luck.

Re: Account

will13am — Mon, 16 Sep 2019 17:30:14 GMT

@michaelniles1 wrote:
That is really unacceptable customer service 2019

Totally agree. There has been lots of complaints about this but so far not much real results.

Re: Account

will13am — Mon, 16 Sep 2019 17:31:17 GMT

@GinYVR wrote:
@michaelniles1Unfortunately human call centres that run 24/7 don't come cheap. If you feel you need that you will need to upgrade to Koodo or Telus.

Do you think this is a planned attempt to move people from Public Mobile to Koodo/Telus?

Re: Account

GinYVR — Mon, 16 Sep 2019 17:33:05 GMT

@will13amI think upselling is a standard business practice these days?

Re: Account

will13am — Mon, 16 Sep 2019 18:48:09 GMT

@GinYVR wrote:
@will13amI think upselling is a standard business practice these days?

Indulge me in another question. If Public Mobile left a sour taste in your mouth, would you consider another Telus brand? It would seem like a pretty bad way to get people to move up their food chain.