topic Re: Intermittent voice loss in Get Support

Intermittent voice loss

four_mrperfect — Wed, 05 Jan 2022 13:56:02 GMT

I've noticed this morning that, when receiving voice calls, that there will be periods of time (eg. 20 - 30 seconds) where voice is just lost and neither I can hear the other person, nor can the other person hear me. Then, all of a sudden, voice is re-established. This occurred maybe 4 times during a 30 minute call. I wasn't travelling, just stationary at home where I've always used my phone flawless over the past decades (with other Carriers as well as PM). Does anyone have any insight? Thanks.

Re: Intermittent voice loss

ChuckYeah — Mon, 16 Sep 2019 15:21:05 GMT

No real insight, but same thing happened to me this am. Around 9 45 est. I thought it was my son on the other end as he works in a warehouse environment.

Not so sure now...

Re: Intermittent voice loss

GinYVR — Mon, 16 Sep 2019 15:36:00 GMT

@four_mrperfectWhat type of phone are you using? Same phone for past decades the phone will be pretty old by now!

Re: Intermittent voice loss

darlicious — Mon, 16 Sep 2019 16:32:06 GMT

This is the second thread in as many minutes on the same issue. Sounds like...? I'll tag you in an edit was correct to assume it was a network issue possibly.....

@baumann93 had the same problem and @computergeek541 surmised a network issue

Re: Intermittent voice loss

computergeek541 — Mon, 16 Sep 2019 16:35:49 GMT

@darlicious wrote:
This is the second thread in as many minutes on the same issue. Sounds like...? I'll tag you in an edit was correct to assume it was a network issue possibly.....
@baumann93 had the same problem and @computergeek541 surmised a network issue

I'm sure that if this is anything more than isolated, we'll hear more about it very shortly.

Re: Intermittent voice loss

baumann93 — Mon, 16 Sep 2019 18:33:24 GMT

I am still experiencing this issue. The PM # I am calling cannot hear what I am saying (the number I am calling from is a Koodo number) but I can hear the person... rebooting the phone (both) did't help. Any suggestions? Thank you.

Re: Intermittent voice loss

four_mrperfect — Mon, 16 Sep 2019 23:14:57 GMT

I'm using a Blackberry Leap that I purchased new in January 2019.