topic Re: Need to to create account and add credit card - credit card info not accepted in Get Support

Need to to create account and add credit card - credit card info not accepted

jpett — Wed, 05 Jan 2022 13:55:59 GMT

getting this error:Sorry, we are unable to verify your card at this time

Did contact MasterCard, there is no block or no reject on their end

Re: Need to to create account and add credit card - credit card info not accepted

Staliger — Wed, 08 Jan 2020 00:06:09 GMT

@jpett wrote:
getting this error:Sorry, we are unable to verify your card at this time

Did contact MasterCard, there is no block or no reject on their end

Can you try another browser/device/credit card?

Re: Need to to create account and add credit card - credit card info not accepted

ChuckYeah — Wed, 08 Jan 2020 00:07:53 GMT

@jpett Your address must match the billing address of the credit card exactly. Don't use the Apt. #/Unit # field. Use a 6 character postal code (X1X1X1), no space. Don't use special characters like # or &.

Re: Need to to create account and add credit card - credit card info not accepted

jpett — Wed, 08 Jan 2020 00:13:10 GMT

I have tried 10 different ways, I have my credit card details in front of me and it match 100%

I am not using the apt #

I am using a 6 character postal code with no space

and not using any special character

Re: Need to to create account and add credit card - credit card info not accepted

jpett — Wed, 08 Jan 2020 00:14:11 GMT

i did contact, they dont even see the transaction coming into their system. So this is not a master card issue

Re: Need to to create account and add credit card - credit card info not accepted

dabr — Wed, 08 Jan 2020 00:18:25 GMT

@jpett wrote:
i did contact, they dont even see the transaction coming into their system. So this is not a master card issue

@jpett You should wait one hour and retry. PM website can be finicky sometimes. Also use a different browser/incognito mode.

Re: Need to to create account and add credit card - credit card info not accepted

ChuckYeah — Wed, 08 Jan 2020 00:18:17 GMT

@jpett You could consider contacting @CS_Agent to apply your card. If you believe you've tried everything in self serve, that may be the only answer.

Might be worth clearing your cache, using incognito mode, and maybe even a different browser to eliminate possibilities.

Re: Need to to create account and add credit card - credit card info not accepted

jpett — Wed, 08 Jan 2020 00:18:28 GMT

will try later . thanks

Re: Need to to create account and add credit card - credit card info not accepted

totalUser — Wed, 08 Jan 2020 00:55:01 GMT

@jpett

If you tried too many times your card may be flagged, if it doesn't go again ( recommended clear cashe and use incognito mode) contact moderators by clicking the questing mark in the little bubble at the bottom right and ask Simon for human.

Cheers

Re: Need to to create account and add credit card - credit card info not accepted

wangce2007 — Thu, 09 Jan 2020 02:55:09 GMT

Try putting the credit card number slowly or maybe it’s the address that doesn’t match

Re: Need to to create account and add credit card - credit card info not accepted

computergeek541 — Thu, 09 Jan 2020 04:28:04 GMT

@wangce2007 wrote:
Try putting the credit card number slowly or maybe it’s the address that doesn’t match

That was already mentioned more than a day ago. Since you're new, please try to avoid repeating others because it tends to just make the threads unecessarily longer and harder for people to find answers.

Re: Need to to create account and add credit card - credit card info not accepted

jpett — Thu, 09 Jan 2020 13:08:18 GMT

the cache, incognito or other browser ended up not working. The @Moderator_Team completed the process for me. I am now an active user ! thanks