topic Re: Payment for Next Cycle different from Plan in Get Support

Payment for Next Cycle different from Plan

ivy2300 — Wed, 05 Jan 2022 13:55:40 GMT

Hi Community,

I have a $111 for 90 days plan, and usually, I would have to pay around $100 each month due to the rewards I have on my account. This time, I noticed that my Payment for Next Cycle value is quite high and I also have some available funds on my account that I did not add. It reads as follows:

Available Funds: $61.00
Payment Due Date (One-Time Payment): Sep 15, 2019
Payment for Next Cycle: $171.00
Amount Owing: $110.00

I was wondering why the payment for the next cycle is $171.00 and why I have $61 in credit. I checked my account Payment History and it shows that I received a $60 Credit from "3 Choices with Provincial Talk." The one extra dollar was residual credit I added long ago.

Has my plan been converted to a $171 plan, and does Public Mobile now cover $60 of it to make it what it used to be? I'm very confused about what's going on here as I have not made any changes to my plan. It looks like I'll be paying the amount I usually pay, but I don't understand the $60 spike and $60 credit.

Thanks

Re: Payment for Next Cycle different from Plan

darlicious — Sun, 15 Sep 2019 19:02:47 GMT

Pm has changed the way it shows your plan choices. The amount owing is $110 what you expected to pay. Amount due is high because they now credit you $60 for having 3 features. All is the same but looks different.

Re: Payment for Next Cycle different from Plan

GinYVR — Sun, 15 Sep 2019 19:09:44 GMT

@ivy2300Selfserve display can be glitchy at times. Since this is a prepay system, I would be concerned only if they actually bill you $171. That amount is just an estimate. Also I don't think Public Mobile will change the price of your plan without notifying you.