topic Re: international picture messaging in Get Support

international picture messaging

Charitus — Wed, 05 Jan 2022 13:55:32 GMT

I signed up for the 25.00 plan which states on the website it includes text and picture messaging.. but I didnt get it. It shows only international text without picture messaging. I chose from this website, shich clearly states the 25.00 plan includes international text and picture messaging.
https://www.publicmobile.ca/en/on/plans?ds_rl=1268486&ds_rl=1268486&gclid=EAIaIQobChMImfyw4Pzx5gIVl9hkCh17xwaUEAAYASAAEgKyAPD_BwE&gclsrc=aw.ds

BUT when I try to send a picture message through SMS, it errors my picture, stating data unavailable. Will send text but not picture.

Re: international picture messaging

Charitus — Tue, 07 Jan 2020 17:10:56 GMT

Here is the exact plan I signed up for.
https://www.publicmobile.ca/en/on/plans/25for500MB-3Gspeed

Re: international picture messaging

Jb456 — Tue, 07 Jan 2020 17:11:02 GMT

You have to ensure data is on to send MMS messages.

Also you need to make sure the APN settings are correct on your phone. They should be like this.

Re: international picture messaging

popping — Tue, 07 Jan 2020 17:13:21 GMT

@Charitus

You need to enable data in order to send/receive MMS.

Is your data working?

If not, enable data, restart your phone to let PM SIM to configure your APN settings. Try to send picture MMS again.

Re: international picture messaging

geopublic — Tue, 07 Jan 2020 17:15:20 GMT

@Charitus wrote:
I signed up for the 25.00 plan which states on the website it includes text and picture messaging.. but I didnt get it. It shows only international text without picture messaging. I chose from this website, shich clearly states the 25.00 plan includes (international text) and (picture messaging).
https://www.publicmobile.ca/en/on/plans?ds_rl=1268486&ds_rl=1268486&gclid=EAIaIQobChMImfyw4Pzx5gIVl9hkCh17xwaUEAAYASAAEgKyAPD_BwE&gclsrc=aw.ds

BUT when I try to send a picture message through SMS, it errors my picture, stating data unavailable. Will send text but not picture.

@CharitusAre you trying to send an MMS to an international number? If not, and it's a local number make sure you have data turned on and your APN Type contains mms as part of the value string.

Re: international picture messaging

Charitus — Tue, 07 Jan 2020 17:16:04 GMT

My data is on.
do I add an APN? I have no APN setup on mobile

Re: international picture messaging

geopublic — Tue, 07 Jan 2020 17:16:39 GMT

@Charitus wrote:
My data is on.
do I add an APN? I have no APN setup on mobile

iPhone?

Re: international picture messaging

Charitus — Tue, 07 Jan 2020 17:18:06 GMT

I restarted phone to see if it would auto add the APN , its been restarted since starting this service though.

Re: international picture messaging

Charitus — Tue, 07 Jan 2020 17:19:13 GMT

LG 3 android

Re: international picture messaging

geopublic — Tue, 07 Jan 2020 17:22:41 GMT

@Charitus wrote:
LG 3 android

@Charitus Can you access the internet from your phone when you are not on WiFi? If yes, it means that your data is working and the APN setting is already there.

Re: international picture messaging

Jb456 — Tue, 07 Jan 2020 17:23:00 GMT

Go to settings

Mobile network settings.

Access point names.

Add these settings.

Re: international picture messaging

Charitus — Tue, 07 Jan 2020 17:25:52 GMT

im not saying my data isnt working, Im saying my PICTURE messaging is not. I can SMS just fine in text, but my picture messaging errors out .. it wont allow pics to go through

Re: international picture messaging

Charitus — Tue, 07 Jan 2020 17:33:06 GMT

ok so inside my account it doesnt state I have picture messaging on my plan.. I signed up through the plan from that link I posted earlier that stated It INCLUDED international picture messaging.. but this is what I read in my account now: NO PICTURE MESSAGING INCLUDED. why???

This plan includes: -
- 500MB + 500MB at 3G Speed
- Unlimited Canada-wide Talk
- Unlimited International Text

Re: international picture messaging

geopublic — Tue, 07 Jan 2020 17:40:34 GMT

@Charitus wrote:
im not saying my data isnt working, Im saying my PICTURE messaging is not. I can SMS just fine in text, but my picture messaging errors out .. it wont allow pics to go through

@Charitus SMS (text) is not the same as MMS (picture). In order for MMS to work it needs data to be configured and enabled on your device. Text does not require data to be on or configured. MMS is included in your plan. You can test it by sending one to a number within Canada and let us know if it works. If you get the same error it means that the APN Type setting withing your APN settings is incomplete.

Re: international picture messaging

Charitus — Tue, 07 Jan 2020 18:12:04 GMT

s I understand the MMS is different. ty 🙂 I added all the APN information manually in mobile settings and it didnt do anything. My account that was activated seems not to have included the MMS with international texting. I think this is the issue.

Re: international picture messaging

ChowtimeApricot — Tue, 07 Jan 2020 21:26:02 GMT

This page says Unlimited International Text and Picture Messaging so it should work.You're right.

Try sending an MMS to a canadian number. If that works then you'll have to message the mods and ask them why it's not working.

Re: international picture messaging

ChuckYeah — Tue, 07 Jan 2020 21:29:26 GMT

@ChowtimeApricot They'd have to have the ability to receive it as well.

Both phones must have the data turned on. It will not use your data, as for theirs, they'll have to check into it.

Re: international picture messaging

Anonymous — Tue, 07 Jan 2020 21:32:31 GMT

@Charitus wrote:
s I understand the MMS is different. ty 🙂 I added all the APN information manually in mobile settings and it didnt do anything. My account that was activated seems not to have included the MMS with international texting. I think this is the issue.

I know it's been a while and you've perhaps already heard from the moderator team but...maybe you could post screenshots of your APN settings and the exact make/model/submodel of your phone.

All plans include picture messaging (MMS). For my time here, I've never heard of someone not able to send MMS for a reason other than the phone. It's almost certainly a configuration issue with your phone.

Re: international picture messaging

Charitus — Wed, 08 Jan 2020 00:07:01 GMT

haven't heard back from them yet. here's the SS's of the config and mobile info

Re: international picture messaging

Jb456 — Wed, 08 Jan 2020 00:10:36 GMT

@Charitus

Your MMSC Is NOT correct.

also did not see mnvo on your screenshot.

Here is the correct things you need to enter.