topic Re: Unable to register credit card in Get Support

Unable to register credit card

tlocean — Wed, 05 Jan 2022 13:55:30 GMT

Morning guys,

I have a problem on Register credit card for AutoPayment, no matter which card i register(RBC or CapitalOne)

It shows me:

I called those banks already, they are OK .

Can anyone help me ?

Re: Unable to register credit card

Anonymous — Sun, 15 Sep 2019 16:48:28 GMT

@tlocean

If you have a unit # then don't use the apt# field.

Type in the address exactly as it looks on your billing address.

Don't use a space in the postal code or drop the last #.

The problem now might be that you've been locked out due to suspicion of fraudulent activity. In which case you'd need moderator assistance.

Re: Unable to register credit card

tlocean — Sun, 15 Sep 2019 17:05:14 GMT

@Anonymous

Thank you so much !

I do have a Unit No.

It works now.

Re: Unable to register credit card

SLDec — Sun, 15 Sep 2019 17:28:18 GMT

I have also had this issue. There is no problem with the card. I have tried to use my husband's card and had the same problem. I entered my address details correctly and I am still unable to make a payment or register my credit card for autopay.

How should I proceed?

Re: Unable to register credit card

darlicious — Sun, 15 Sep 2019 17:48:09 GMT

@Anonymous wrote:
@tlocean
If you have a unit # then don't use the apt# field.
Type in the address exactly as it looks on your billing address.
Don't use a space in the postal code or drop the last #.

Has this solution not worked for You? Too many attempts can lock you out of the system. If it hasn't it is advisable to clear your browser/cache, use secret/incognito mode when making account changes. Be sure the address is what your c/c has on file.

Otherwise you must contact a moderator for assistance via Simon (?)

Re: Unable to register credit card

hairbag1 — Sun, 15 Sep 2019 17:53:22 GMT

@SLDec wrote:
I have also had this issue. There is no problem with the card. I have tried to use my husband's card and had the same problem. I entered my address details correctly and I am still unable to make a payment or register my credit card for autopay.

How should I proceed?

You can go to a 7-11 type of retailer and get a payment voucher, then call 611 to add it to your account. You can deal with the credit card issue later.

Re: Unable to register credit card

SLDec — Sun, 15 Sep 2019 17:53:41 GMT

Thanks for the suggestion - have contacted the Mod team!