topic Re: Card charged multiple times in Get Support

Card charged multiple times

reghanlibby — Wed, 05 Jan 2022 13:55:13 GMT

@CS_Agent I topped up my account and it charged my card 3 times. Am I able to get my money back?

Re: Card charged multiple times

chukdefatey — Sat, 14 Sep 2019 22:39:43 GMT

@reghanlibby wrote:
@CS_Agent I topped up my account and it charged my card 3 times. Am I able to get my money back?

I can't believe this Problem still exists at Public Mobile.

Re: Card charged multiple times

Lemony_Snicket — Sat, 14 Sep 2019 22:41:36 GMT

@reghanlibby , you need to click on the question mark on the lower right corner to get access to customer service.

Re: Card charged multiple times

darlicious — Sat, 14 Sep 2019 22:44:19 GMT

You need to message the moderators via Simon but he's a little glitchy today. Normally I would suggest a credit to your account to make things easy but a triple charge is unusual and this payment issue is getting ridiculous so I would ask for refund back to your credit card and I'm going to mention @Alan_K to figure out this all to common double and now triple charging issue.

Re: Card charged multiple times

dabr — Sat, 14 Sep 2019 23:37:15 GMT

@reghanlibby wrote:
@CS_Agent I topped up my account and it charged my card 3 times. Am I able to get my money back?

Sometimes credit cards do show a duplicate entry for pending charges which can stay on the card for at least couple of days, however, I don't remember hearing of a triple charge before.

Your choice is to either contact moderatos and submit a ticket via SIMon ? mark bubble bottom right of the screen, for a refund of any error charges (although that could take two or three weeks to facilitate), or have any overpayments sit in your account balance to be used for the renewal of your plan at your next payment cycle.

I'm not sure what the wait time for a response from the moderators is right now, but I'm guessing it will be at least a few hours to a couple of days.

Re: Card charged multiple times

geopublic — Sat, 14 Sep 2019 23:40:38 GMT

@reghanlibby

Re: Card charged multiple times

cavemantoronto — Sun, 15 Sep 2019 01:32:40 GMT

@reghanlibby wrote:
@CS_Agent I topped up my account and it charged my card 3 times. Am I able to get my money back?

If it it's their mistake, they will refund it takes a while. Are the extra charges showing as exta balance in self serve account? It might be easier to just use it for the renewal if it is .

Re: Card charged multiple times

Dunkman — Sat, 20 Feb 2021 15:40:38 GMT