topic Re: No data in Get Support

No data

Smakboy — Wed, 05 Jan 2022 13:54:59 GMT

Hello...longtime PM user with multiple accounts. All of a sudden my wife's data seems to have stopped working, here network settings all appear correct when comparing to my other phones. Wifi is good, but no data on PM. Advice please and thank you

Re: No data

mimmo — Mon, 06 Jan 2020 23:52:17 GMT

does the data addon show up in selfserve? if nt she has used up all the data for the term.

possibly there could be a hard limit on her phone.

Re: No data

hairbag1 — Tue, 07 Jan 2020 00:14:20 GMT

@Smakboy wrote:
Hello...longtime PM user with multiple accounts. All of a sudden my wife's data seems to have stopped working, here network settings all appear correct when comparing to my other phones. Wifi is good, but no data on PM. Advice please and thank you

@Smakboy...log into My Account / Data and Add-ons. If you don't see data remaining...that suggests that she's used it up. Options are to employ wifi until next renewal, buy an expensive data add-on (1GB / $30), or get ahold of moderator and renew plan early but you'll loose whatever ballance of talk/text is remaining currently.

Question....did you and wife take advantage of recent FREE gift of 1GB data and 400 minutes of International calling add-ons ? That offer has expired already, if you didn't get it.

Re: No data

Staliger — Tue, 07 Jan 2020 00:15:02 GMT

@Smakboy wrote:
Hello...longtime PM user with multiple accounts. All of a sudden my wife's data seems to have stopped working, here network settings all appear correct when comparing to my other phones. Wifi is good, but no data on PM. Advice please and thank you

What's her plan? How many GB of data? Maybe she used all of them already...

Re: No data

Ed404 — Tue, 07 Jan 2020 01:08:37 GMT

Check in self-serve and see if it hit the cap.

Re: No data

popping — Tue, 07 Jan 2020 01:12:36 GMT

@Smakboy wrote:
Hello...longtime PM user with multiple accounts. All of a sudden my wife's data seems to have stopped working, here network settings all appear correct when comparing to my other phones. Wifi is good, but no data on PM. Advice please and thank you

Test your phone with her SIM card.

If data works in your phone,

her SIM card is working. Her phone may have issue.

Test her phone with your SIM card,

If data does work in her phone, her phone is confirmed not working.

Re: No data

jaherne — Tue, 07 Jan 2020 02:07:37 GMT

As others have noted, check her self-serve account to see if she has data left. If she does then try restarting her phone.