topic Re: New Account From Bell in Get Support

New Account From Bell

infamous0ne — Wed, 05 Jan 2022 13:54:50 GMT

Just created a new account (transferred number from Bell). Now I cannot log in to the public mobile self serve area, saying login attempt failed. When trying to reset password it says "Sorry, we’re unable to verify your email address."

I believe I may have done a typo on my e-mail address on sign up?

Re: New Account From Bell

will13am — Mon, 06 Jan 2020 20:34:55 GMT

@infamous0ne, you need to get in touch with the moderator team to sort your your account issues. The moderator team can be reached via private message using smartforms which is initiated by clicking on the ? on the lower right corner of the webpage or try using this link. The guided process will facilitate documentation of the issue or concern and the required resolution which will be submitted to the moderator team. Refer to this announcement link for additional details on smartforms and the ticketing system for moderator team interactions. If use of smartform brings no joy, then use the following direct link to private message the moderator team. Refer to the following knowledge base article for additional information on the moderator team.

Re: New Account From Bell

PAULRANG18 — Mon, 06 Jan 2020 21:30:25 GMT

Only way to reset a password is to contact a moderator by clicking ?, bottom right, and follow instructions to submit a ticket. Moderator wait time can vary from a few hours or sooner, to within a day.

Re: New Account From Bell

sduffett — Mon, 06 Jan 2020 22:25:01 GMT

Wait for a few hours because it often takes a while. If not contact a modertor or try and set up your sim from scratch again.