topic Locked out of account. in Get Support

Locked out of account.

Cephiro — Wed, 05 Jan 2022 13:54:32 GMT

Hi there,

I'm no longer able to access my account as I've been locked out. Would I be able to get some help @CS_Agent

Re: Locked out of account.

Triguy — Mon, 06 Jan 2020 15:58:00 GMT

Did you try the forgot passwork link ?

If you are having trouble with your services, the next step is to contact a moderator. Here is the link to create a ticket through SIMon:

https://www.publicmobile.ca/en/bc/get-help -> Click on Chat with Simon - on the line "ask me something" write "moderator" -> then click on "account specific question" -> afterward click on "no, I want a human" -> finally you will see an answer "submit a ticket Click me!"

Re: Locked out of account.

will13am — Mon, 06 Jan 2020 16:04:20 GMT

@Cephiro, tagging the moderator team is not that effective. The moderator team can be reached via private message using smartforms which is initiated by clicking on the ? on the lower right corner of the webpage or try using this link. The guided process will facilitate documentation of the issue or concern and the required resolution which will be submitted to the moderator team. Refer to this announcement link for additional details on smartforms and the ticketing system for moderator team interactions. If use of smartform brings no joy, then use the following direct link to private message the moderator team. Refer to the following knowledge base article for additional information on the moderator team.