topic Re: Credit card charged twice in Get Support

Credit card charged twice

Vivek1 — Wed, 05 Jan 2022 13:54:23 GMT

Hi guys,

I recently recharged my friend's Public mobile account using my Credit card.

The transaction for $11.30 was done only once. However, I find my Credit card has been charged Twice (Shows Two transactions of $11.30 each)

My bank asked me to check with Public mobile once, before disputing the transaction.

Can you please help me with this issue?

Please note - The transaction is not related to the Account from which I am posting this question. It was done for my friend's Public mobile number but with My credit card.

I am not sure whether I can give his mobile number in a forum post.

Please let me know.

Thank you so much in advance.

Best,

Vivek

Re: Credit card charged twice

dabr — Fri, 13 Sep 2019 23:46:55 GMT

@Vivek1 wrote:
Hi guys,

I recently recharged my friend's Public mobile account using my Credit card.

The transaction for $11.30 was done only once. However, I find my Credit card has been charged Twice (Shows Two transactions of $11.30 each)

My bank asked me to check with Public mobile once, before disputing the transaction.

Can you please help me with this issue?

Please note - The transaction is not related to the Account from which I am posting this question. It was done for my friend's Public mobile number but with My credit card.

I am not sure whether I can give his mobile number in a forum post.

Please let me know.

Thank you so much in advance.

Best,
Vivek

Did you pay for both the SIM and a plan for your friend's account? The SIM is $10+tax and did you pay for the $10 plan which would also have tax added.

Or did you just pay for your friend's renewal? In that case send a message to moderators via SIMon ? mark bubble to ask for a credit on your account or card.

Re: Credit card charged twice

Jb456 — Sun, 05 Apr 2020 05:19:39 GMT

Stay safe

Re: Credit card charged twice

Jb456 — Sun, 05 Apr 2020 03:30:06 GMT

Stay Safe!

Re: Credit card charged twice

kselmak — Fri, 13 Sep 2019 23:54:28 GMT

Could you please ask your friend to take a screenshot of his payment history with the sensitive information blocked out.

If the money was not withdrawn twice you can give your friend the reference numbers for the two payments and he can file a complaint with the moderators to either have one of the charges reversed or credited to his account in which case he wound owe you the money.

If it was withdrawn twice from the account, that happened before it is totally possible, then he would owe you the amount. He should have it as a credit on his account. If he doesn't, that means that he was also 'billed' twice, then he should complain about it to moderators

Re: Credit card charged twice

Vivek1 — Sat, 14 Sep 2019 02:26:09 GMT

Hi,

Thanks for your reply.

We just paid once for the plan - $10 + tax. (My friend bought the sim card months ago...)

Sure, will contact the moderators.

Thank you.

Best,

Vivek

Re: Credit card charged twice

Vivek1 — Sat, 14 Sep 2019 02:27:20 GMT

Thank you so much, my friend. I'll contact the moderators...

Re: Credit card charged twice

Vivek1 — Sat, 14 Sep 2019 02:28:36 GMT

Nope, we just paid for the plan.

Re: Credit card charged twice

Vivek1 — Sat, 14 Sep 2019 02:34:20 GMT

Thank you so much, will do the needful.

Re: Credit card charged twice

computergeek541 — Sat, 14 Sep 2019 06:01:07 GMT

@Vivek1 wrote:
Hi guys,

I recently recharged my friend's Public mobile account using my Credit card.

The transaction for $11.30 was done only once. However, I find my Credit card has been charged Twice (Shows Two transactions of $11.30 each)

My bank asked me to check with Public mobile once, before disputing the transaction.

Can you please help me with this issue?

Please note - The transaction is not related to the Account from which I am posting this question. It was done for my friend's Public mobile number but with My credit card.

I am not sure whether I can give his mobile number in a forum post.

Please let me know.

Thank you so much in advance.

Best,
Vivek

It is possible that the Public Mobile payment system made a mistake. Did you also check to see if one listed transaction was a pending charged and that the other may have been a posted charge?

Re: Credit card charged twice

frankigallant — Sat, 14 Sep 2019 13:16:21 GMT

Mine did the SAME thing, but for my $29 card 😩

My credit card was charged twice when I did it over the phone yesterday. I am waiting to hear back from the moderators about refunding it. Must be a system glitch.