topic New sim card, no service in Get Support

New sim card, no service

joannjules — Wed, 05 Jan 2022 13:54:21 GMT

Hi y'all,

I got a new phone so went to a Public Mobile kiosk and got a new sim card. The guy at the kiosk inserted the new sim, told me to go my account, and enter the new sim card. I did that and now I have no service. How long does it take for a new sim to activate so I can use the phone, because right now it's just a very expensive paperweight. 🙂

Thanks in advance,

Joann/Jules

Re: New sim card, no service

Jb456 — Sun, 05 Apr 2020 03:31:55 GMT

Stay Safe!

Re: New sim card, no service

hairbag1 — Fri, 13 Sep 2019 23:15:00 GMT

Did you get the Welcome to Public Mobile text yet ?

Re: New sim card, no service

joannjules — Fri, 13 Sep 2019 23:15:02 GMT

I'm working with the Public Mobile number I've had for several years. All I needed was a nano sim card for my new iPhone. Got that, had it inserted, came home, changed the sim card number, and now no service.

Re: New sim card, no service

hairbag1 — Fri, 13 Sep 2019 23:16:12 GMT

@joannjules wrote:
I'm working with the Public Mobile number I've had for several years. All I needed was a nano sim card for my new iPhone. Got that, had it inserted, came home, changed the sim card number, and now no service.

Try cycling phone off / on.

Re: New sim card, no service

joannjules — Fri, 13 Sep 2019 23:16:27 GMT

First, I can't get texts because there's no service. Second, I've been a PM customer for several years with the same number & account.

Re: New sim card, no service

hairbag1 — Fri, 13 Sep 2019 23:20:02 GMT

Log into My Account....look for My Profile... "Change Sim Card"

Re: New sim card, no service

Jb456 — Sun, 05 Apr 2020 03:31:30 GMT

Stay Safe!

Re: New sim card, no service

joannjules — Fri, 13 Sep 2019 23:24:28 GMT

Thanks, yes, I did all that. Cycling the phone on/off seems to have worked.

Re: New sim card, no service

joannjules — Fri, 13 Sep 2019 23:25:29 GMT

It worked!! Thank you so much, I was going crazy trying to figure out what I did wrong. Have a wonderful evening. 🙂

Re: New sim card, no service

Korth — Fri, 13 Sep 2019 23:30:03 GMT

Guy at the kiosk installed the SIM card but may or may not have done anything else. And the phone might have lost previous (Public Mobile) settings during SIM card swap.

Check your device Settings, the Network Operator or Carrier should be Public Mobile. APN Settings should also be configured to access Data (and msg attachments) with Public Mobile's values. Restart the device. If it's an (older) iOS device then you may also need to sync with iTunes to activate the changes.