topic Re: Edit APN settings in Get Support

Edit APN settings

Rachel0881 — Wed, 05 Jan 2022 13:53:52 GMT

I have a Samsung Galaxy S9 that is unlocked. My "edit access point name" settings is greyed out.

Re: Edit APN settings

will13am — Sun, 05 Jan 2020 23:32:38 GMT

@Rachel0881 , you cannot edit an existing APN. The APN database is contained in a read only system file which cannot be modified. However, you should be able to add a new APN. Try using the add APN function.

Re: Edit APN settings

Rachel0881 — Sun, 05 Jan 2020 23:51:34 GMT

Thank you. I have added a new APN and I still can't send texts or make calls...

Re: Edit APN settings

will13am — Sun, 05 Jan 2020 23:56:23 GMT

@Rachel0881 , make sure to select the new APN as active. Note that APN setting only applies to mobile data and MMS. Calling is not affected by the APN, even if it was wrong. You might have an account related problem. Is this a new activation, renewal?

Re: Edit APN settings

Rachel0881 — Sun, 05 Jan 2020 23:58:23 GMT

This is a new activation. And I did select the new APN.

Re: Edit APN settings

popping — Mon, 06 Jan 2020 00:02:34 GMT

@Rachel0881 wrote:
This is a new activation. And I did select the new APN.

Enable data and restart your phone and let PM SIM automatically set up your APN settings.

Re: Edit APN settings

Anonymous — Mon, 06 Jan 2020 00:04:56 GMT

@Rachel0881 wrote:
I have a Samsung Galaxy S9 that is unlocked. My "edit access point name" settings is greyed out.

I'm curious if you might have seen a message asking for an unlock code or PUK or something. When did you unlock it? Samsung's are known to re-lock themselves to a new SIM. If you unlocked it and then used a service and then are trying to come here then maybe it re-locked.

Not sure though. Something to wonder.

Get your texting and calling working and then think about data with the APN as mentioned.

Re: Edit APN settings

Rachel0881 — Mon, 06 Jan 2020 00:07:22 GMT

I tried, thank you, but it didn't work.

Re: Edit APN settings

Rachel0881 — Mon, 06 Jan 2020 00:09:45 GMT

I called to confirm my phone is unlocked.

Re: Edit APN settings

Dunkman — Mon, 06 Jan 2020 00:35:00 GMT

@Rachel0881

Maybe try putting your SIM card in another phone. To help determine whether hardware issue versus PM service issue. If PM service issue, need to contact moderator.

Might want to try network reset.

Re: Edit APN settings

geopublic — Mon, 06 Jan 2020 01:42:25 GMT

@Rachel0881 Can u post a screenshot of your APN settings?

Re: Edit APN settings

Rachel0881 — Mon, 06 Jan 2020 01:57:53 GMT

I got in touch with the moderator team and they said the sim card is showing "not active" on their end so they have escalated the issue.

Re: Edit APN settings

geopublic — Mon, 06 Jan 2020 02:07:43 GMT

@Rachel0881 APN settings look good. Hopefully they fix it soon.

👍