topic Re: Number porting in Get Support

Number porting

Anntipathy — Wed, 05 Jan 2022 13:53:46 GMT

I ported my number from Telus but I'm still not activated on the Public network. Infact, I have no service at all! I did the switch several hours ago.

Re: Number porting

totalUser — Sun, 05 Jan 2020 22:24:28 GMT

Hi @Anntipathy

Please contact moderators it looks like your port is stuck

In the meantime please use your telus sim

Welcome to public mobile

Re: Number porting

mimmo — Sun, 05 Jan 2020 22:49:38 GMT

no service that is strange. stuck ports will still have service (outgoing and data)

does the sim connect to the PM Network? have you tried doing a manual network search?

can you log into your selfserve account what does the status say?

did you get a welcome email from public (home actiation)

did your sim get activated properly?

your old telus sim should still work does it?

Re: Number porting

mimmo — Sun, 05 Jan 2020 22:53:44 GMT

@totalUser there might be a stuck port, but you are jumping the gun with that sole conclusion. With stuck ports outgoing calls and sms work, and so does data... no service implies other factors: failed activation, need a network search etc... more informtion is needed from the poster to identify the issue before contacting mods.

Re: Number porting

popping — Sun, 05 Jan 2020 23:03:36 GMT

@Anntipathy wrote:
I ported my number from Telus but I'm still not activated on the Public network. Infact, I have no service at all! I did the switch several hours ago.

Is your phone notification bar showing "Public mobile" or emergency only?

If connected to PM, is you data working? Can you call out or text out?

If emergency only, test your SIM card with another phone to eliminate hardware issue.

Re: Number porting

Anntipathy — Mon, 06 Jan 2020 17:06:09 GMT

Thanks everyone. It finally went through in the evening! I appreciate all your help!

Re: Number porting

Anntipathy — Mon, 06 Jan 2020 17:06:42 GMT

It started working last evening. Thank you!

Re: Number porting

Anntipathy — Mon, 06 Jan 2020 17:07:19 GMT

Thanks! It is working now?