topic Re: Data calculations in Get Support

Data calculations

Rulkanbetty — Wed, 05 Jan 2022 13:53:30 GMT

Since activating my account. And at home (on Wi-Fi) it shows using data when I log in to my account. There is a 0.00 charge but I don't understand why it's saying I'm useing data when on wifi? Please help.

Re: Data calculations

geopublic — Sun, 05 Jan 2020 18:25:55 GMT

@Rulkanbetty How much data does it show you used? If it ~5MB you can ignore it is just a buffer that shows up as soon as you turn data on.

Re: Data calculations

ShawnC13 — Sun, 05 Jan 2020 18:30:04 GMT

@Rulkanbetty wrote:
Since activating my account. And at home (on Wi-Fi) it shows using data when I log in to my account. There is a 0.00 charge but I don't understand why it's saying I'm useing data when on wifi? Please help.

Do you have data in your plan, as I am not sure what you mean by a 0.00 charge? Do you have a screen shot of your usage page.

Re: Data calculations

ChuckYeah — Sun, 05 Jan 2020 19:09:43 GMT

@ShawnC13 wrote:
@Rulkanbetty wrote:
Since activating my account. And at home (on Wi-Fi) it shows using data when I log in to my account. There is a 0.00 charge but I don't understand why it's saying I'm useing data when on wifi? Please help.
Do you have data in your plan, as I am not sure what you mean by a 0.00 charge? Do you have a screen shot of your usage page.

Whether you have data or not, you will never see an extra charge on your account. There are no overages with PM. If you go over your alotted data and do not have an addon available, your data will just stop.

If you have no data, or don't want to use data, you should still leave your data on so that you cand send picture, group and longer messages through text. If you have limited data and want to concerve it, turn your data on and off as you need it. Each time it will show 5.293 mb of data used to connect, but these amounts are eventually returned to you.

Re: Data calculations

Anonymous — Sun, 05 Jan 2020 19:32:05 GMT

@Rulkanbetty wrote:
Since activating my account. And at home (on Wi-Fi) it shows using data when I log in to my account. There is a 0.00 charge but I don't understand why it's saying I'm useing data when on wifi? Please help.

Does it say MMS on the same line? Maybe you've sent an MMS and maybe your phone automatically switches to data to send the MMS and then off again. My Samsung S7 running A8 does. Some setting somewhere I guess.

Re: Data calculations

Master2001 — Sun, 05 Jan 2020 19:48:09 GMT

Go into your account “Data & Add-On Usage”, “Remaining Data (MB)” to see if your data plan was used.

Re: Data calculations

Staliger — Sun, 05 Jan 2020 20:20:33 GMT

@Rulkanbetty wrote:
Since activating my account. And at home (on Wi-Fi) it shows using data when I log in to my account. There is a 0.00 charge but I don't understand why it's saying I'm useing data when on wifi? Please help.

That's okay, don't worry about it. PM has a 5MB buffer that appears and disappears from your data usage even when you don't use data, but it doesn't affect your data usage actually.