topic Re: Your sim does not allow connection to this Network in Get Support

Your sim does not allow connection to this Network

arkhan — Tue, 04 Jan 2022 18:05:37 GMT

It looks like my port in was completed but when I insert PM sim in my unlocked phone, it will not connect to the network.
Always getting this error "Your sim does not allow connection to this Network"

Can someone from PM please help?

Re: Your sim does not allow connection to this Network

jheili99 — Mon, 31 Oct 2016 14:43:40 GMT

it would be of great help knowing, which phone you use... it might not be compatible with the Telus network ........

Re: Your sim does not allow connection to this Network

monster5000 — Mon, 31 Oct 2016 14:44:48 GMT

Is your sim card in the right way? Make sure it's facing the right direction, as apparently that's a common occurrence.

If not, do you mind telling us what type of phone you have? If you have an android, go to your mobile settings, and try changing the network mode/type to something else, like WCDMA/GSM preferred, and see if that makes a difference.

If not, it's possible that your phone doesn't support the bands that Telus uses it, but that's highly unlikely, unless you're using some really uncommon phone.

Re: Your sim does not allow connection to this Network

arkhan — Mon, 31 Oct 2016 14:50:31 GMT

I am using Motorola X pure and switched from Koodo to PM.
I guess PM also use same band as Koodo, therefore it should not be an issue.

Yes, I am inserting sim facing right direction.
Also, I have sent messages to two PM reps. and still waiting for a reply.

Re: Your sim does not allow connection to this Network

WearySky — Mon, 31 Oct 2016 15:34:14 GMT

Please be patient with the PM reps - they have tons of requests coming in right now due to the huge influx of new users with the promo.

If you go to Cellular Networks->Network Operators in your settings, is it showing that you're trying to connect to the right network?

Re: Your sim does not allow connection to this Network

arkhan — Mon, 31 Oct 2016 15:38:02 GMT

Yes, under Network operators, I can see Public Mobile LTE and Public Mobile WCDMA buy when I try to connect to any of those, I get the same error.

Re: Your sim does not allow connection to this Network

monster5000 — Mon, 31 Oct 2016 15:47:39 GMT

Based on what I'm reading online,and given everything else you've tried, it's possible that you have a damaged sim card and might need to get a replacment.

Re: Your sim does not allow connection to this Network

WearySky — Mon, 31 Oct 2016 15:51:09 GMT

Indeed. The only other thing I can think of to try is removing-reinserting the sim a couple times.

Re: Your sim does not allow connection to this Network

arkhan — Mon, 31 Oct 2016 15:59:51 GMT

Now I have tried sim in another unlocked phone but same error.

You are right, it might be because of a damaged sim.

Luckily, I have another sim for swap.....but waiting for the PM rep to reply to my private message.

Re: Your sim does not allow connection to this Network

srlawren — Mon, 31 Oct 2016 16:19:47 GMT

@arkhan yep sounds to be the most likely scenario, since you get the same result in a second phone.

Re: Your sim does not allow connection to this Network

arkhan — Mon, 31 Oct 2016 17:38:39 GMT

disregard.

Re: Your sim does not allow connection to this Network

Shazia_K — Mon, 31 Oct 2016 18:33:18 GMT

@arkhan,

I took a look at your account and I see that the issue is on our end, your SIM card seems to be inactive for some reason?

Please don't swap sim cards*** I will send a ticket to our support team and usually this kind of issue is resolved within an hour or two.

Can you just confirm that the 4 last digit of your current SIM card are 0647

Please confirm asap so I can proceed to the next step 😉

Thanks,

Shazia

Re: Your sim does not allow connection to this Network

arkhan — Mon, 31 Oct 2016 18:58:59 GMT

@Shazia_K

Yes, the last 4 digits are 0647.
Please let me know once it is fixed.
Appreciate your help.

Re: Your sim does not allow connection to this Network

Shazia_K — Mon, 31 Oct 2016 19:10:26 GMT

@arkhan,

I sent a ticket, please try power cycling your phone in about 1-2 hours.

Ticket #:7204137

Thanks,

Shazia