topic Re: Your payment system is broken in Get Support

Your payment system is broken

ddh — Wed, 05 Jan 2022 13:53:08 GMT

Service cancelled because your autopay failed to collect. I can't get your system to accept manual payment. Also, I figured I'd cancel autopay to try replacing with different card. Now autopay is unecessarily removed. Opened ticket, waiting for mod. Any good suggestions?

Re: Your payment system is broken

hairbag1 — Wed, 11 Sep 2019 22:03:13 GMT

@ddh wrote:
Service cancelled because your autopay failed to collect. I can't get your system to accept manual payment. Also, I figured I'd cancel autopay to try replacing with different card. Now autopay is unecessarily removed. Opened ticket, waiting for mod. Any good suggestions?

Try calling 611 with your valid credit card thats on your file.

You can go to 7-11 and get a payment voucher, call 611 and add it.

Re: Your payment system is broken

Anonymous — Wed, 11 Sep 2019 22:04:10 GMT

@ddh wrote:
Service cancelled because your autopay failed to collect. I can't get your system to accept manual payment. Also, I figured I'd cancel autopay to try replacing with different card. Now autopay is unecessarily removed. Opened ticket, waiting for mod. Any good suggestions?

Get a voucher from a store or online and renew that way. Then figure out the payment card.

But then there have been some renewing issues of late so hopefully topping up will work.

Edit: ninja'd

Re: Your payment system is broken

Triguy — Wed, 11 Sep 2019 22:05:05 GMT

You could buy a voucher or use recharge.com and call 611 to make a payment.

Re: Your payment system is broken

ChuckYeah — Wed, 11 Sep 2019 22:07:49 GMT

When you were entering your credit card information, did you keep this in mind?

Your address must match the billing address of the credit card exactly. Don't use the apt# field. Use a 6 character postal code, no space or drop last digit.

Re: Your payment system is broken

geopublic — Wed, 11 Sep 2019 22:09:41 GMT

@ddh wrote:
Service cancelled because your autopay failed to collect. I can't get your system to accept manual payment. Also, I figured I'd cancel autopay to try replacing with different card. Now autopay is unecessarily removed. Opened ticket, waiting for mod. Any good suggestions?

@ddh You can use ding.com to make payment until the moderator fixes your issue.

Re: Your payment system is broken

cavemantoronto — Wed, 11 Sep 2019 22:10:00 GMT

@ddh wrote:
Service cancelled because your autopay failed to collect. I can't get your system to accept manual payment. Also, I figured I'd cancel autopay to try replacing with different card. Now autopay is unecessarily removed. Opened ticket, waiting for mod. Any good suggestions?

Get your sevice working. Worry about autoay later.

Re: Your payment system is broken

ddh — Wed, 11 Sep 2019 22:11:46 GMT

Autopay worked for the last 6 months, so I don't believe so.

Re: Your payment system is broken

Alvito — Wed, 11 Sep 2019 22:20:35 GMT

I'm having the issue. Moderators haven't replied to my private message and it's been over 6 hours now.

Not happy.

Re: Your payment system is broken

GinYVR — Wed, 11 Sep 2019 22:27:21 GMT

@AlvitoThe moderators usually need 48+ hours to get back to you.. This is the lowest tier of the Telus corporation so have to expect customer service to be one of the corners they skimp

Re: Your payment system is broken

Anonymous — Wed, 11 Sep 2019 22:29:09 GMT

@Alvito - Moderator response time is (unfortunately) in days (right now)...

Re: Your payment system is broken

ddh — Wed, 11 Sep 2019 22:32:21 GMT

Bought a voucher online. Cancelled my mod request. Thanks all!

Re: Your payment system is broken

johnpaul — Wed, 11 Sep 2019 23:35:19 GMT

I dont trust auto-pay. It has failed me as well. Until this is resolved. Ill top up just before renewal to ensure continuous service.

Re: Your payment system is broken

rilava — Thu, 12 Sep 2019 00:56:30 GMT

Whenever I try to pay or set up autopay I get this message:

Unable to Process Transaction

Sorry, your credit card transaction was denied by your card issuer, so this purchase could not be completed. Your credit card has not been charged. Please contact your card issuer for more information.

Any help?????????????????

Re: Your payment system is broken

GinYVR — Thu, 12 Sep 2019 01:16:50 GMT

@rilava

If you have an adblock add on disable it, clear the cache and cookies and restart the browser.

Try entering the payment address: pay attention so that you drop the apartment number in your credit card info, truncate your postal code so it is 6 characters with no space.

If all that fails, contact a moderator using the SIMon bot. I suggest just use another credit card. Public Mobile's payment system is opaque, things can get rejected for no reason.

Re: Your payment system is broken

dabr — Thu, 12 Sep 2019 01:02:38 GMT

@rilava wrote:
Whenever I try to pay or set up autopay I get this message:
Unable to Process Transaction
Sorry, your credit card transaction was denied by your card issuer, so this purchase could not be completed. Your credit card has not been charged. Please contact your card issuer for more information.

Any help?????????????????

You could try another browser or incognito mode. Also try waiting an hour before retrying. PM's system can be very glitchy.

Re: Your payment system is broken

darlicious — Thu, 12 Sep 2019 01:10:15 GMT

There are many posts with great advice please keep them in mind for your next renewal. Especially always manually top up your account earlier in the day or the day before your renewal with your card or voucher or other payment method. I always clear my browser and go into secret mode when doing any account changes. You dont have to cancel autopay to change cards just change the payee information. Your card could be almost maxed out and you can have it registered for autopay to get the $2 reward just always top up your account before autopay kicks in... I'm happy to see you have resolved your issue without having to use a moderator and you cancelled your ticket. It's a constant learning experience around here.

Re: Your payment system is broken

Alvito — Thu, 12 Sep 2019 02:04:26 GMT

Sure. I've come to terms with the fact that I can't call in to get help when I have trouble. I don't mind coming to a forum and requesting help. But when I put in a request at 9am and I don't hear back until 8pm, that's pathetic.

Considering the problem was caused on their end - it makes it even worse for me as the customer.

Re: Your payment system is broken

Alvito — Thu, 12 Sep 2019 02:05:03 GMT

What makes you say that?

Re: Your payment system is broken

Elijah89 — Fri, 13 Sep 2019 19:27:10 GMT

Same problem here, can't we get any support on this issue? Ive reached out to my provider and they say the issue isnt on their end.