topic Re: Will not let me redeem voucher code in Get Support

Will not let me redeem voucher code

Corinanguyen — Wed, 05 Jan 2022 13:53:05 GMT

Hello I’m having problems redeeming a voucher code I received. It still hasn’t expired. How would I go about doing this?? I tried to fill in the code for voucher and it said it was invalid. The voucher code I received was from public mobile for reactivating my account. I did so and no spot was available to input promotional codes

Re: Will not let me redeem voucher code

hairbag1 — Wed, 11 Sep 2019 21:48:05 GMT

Try calling 611 to see if you can redeem that way.

Re: Will not let me redeem voucher code

mimmo — Wed, 11 Sep 2019 21:48:31 GMT

if there are 2 different 12 digit numbers try the other one. also try calling 611 and entering voucher number from there.

Re: Will not let me redeem voucher code

Anonymous — Wed, 11 Sep 2019 21:53:11 GMT

@Corinanguyen wrote:
Hello I’m having problems redeeming a voucher code I received. It still hasn’t expired. How would I go about doing this?? I tried to fill in the code for voucher and it said it was invalid. The voucher code I received was from public mobile for reactivating my account. I did so and no spot was available to input promotional codes

A voucher code is not a promotional code.

You enter the voucher in Make a Payment and click the drop down to select voucher.

But yes sometimes the 611 service works faster.

Re: Will not let me redeem voucher code

geopublic — Wed, 11 Sep 2019 21:53:38 GMT

@Corinanguyen wrote:
Hello I’m having problems redeeming a voucher code I received. It still hasn’t expired. How would I go about doing this?? I tried to fill in the code for voucher and it said it was invalid. The voucher code I received was from public mobile for reactivating my account. I did so and no spot was available to input promotional codes

@Corinanguyen If it was a Public promo voucher it should work using 611 and/or selfserve. If not then:

Re: Will not let me redeem voucher code

chukdefatey — Wed, 11 Sep 2019 23:26:14 GMT

@Corinanguyen wrote:
Hello I’m having problems redeeming a voucher code I received. It still hasn’t expired. How would I go about doing this?? I tried to fill in the code for voucher and it said it was invalid. The voucher code I received was from public mobile for reactivating my account. I did so and no spot was available to input promotional codes

Promotional codes and Promotional/Regular Payment vouchers are two different things. If it is a Payment/Promotional Payment voucher use 611 from your Public Mobile phone enter it.