topic Re: Publicmobile.ca in Get Support

Publicmobile.ca

Jeanneb — Wed, 05 Jan 2022 13:52:28 GMT

For days now i have been unable to open publicmobile.ca. i finally after many attempts have reset password and can now access it. Does the system clear passwords every three months for security?

Re: Publicmobile.ca

NDesai — Sat, 04 Jan 2020 05:02:21 GMT

@Jeanneb No, they do not reset passwords.

Re: Publicmobile.ca

Anonymous — Sat, 04 Jan 2020 05:02:32 GMT

@Jeanneb wrote:
For days now i have been unable to open publicmobile.ca. i finally after many attempts have reset password and can now access it. Does the system clear passwords every three months for security?

You're kinda touching on a couple different things. Not sure exactly you're after or have done.

I've never heard of the system clearing passwords. After 90 days of suspension the account will be deactivated and you can't log in anyway...might be the 3 months you might have read somewhere.

Re: Publicmobile.ca

NDesai — Sat, 04 Jan 2020 05:04:54 GMT

@Jeanneb Something you might want to know that if you get your password reset using the forgot password link or with the help from the mod team, you must pick a brand new password. I know system lets you pick the same password again, but this will stop working.

Re: Publicmobile.ca

Jeanneb — Sat, 04 Jan 2020 05:05:36 GMT

No never read it anywhere just be with public mobile since October 2019 and my password wouldn't work. Even resetting it took three times. Maybe updates can effect ur saved password.

Re: Publicmobile.ca

Jeanneb — Sat, 04 Jan 2020 05:07:13 GMT

It seems fine now but just wondering.

Re: Publicmobile.ca

AE_Collector — Sat, 04 Jan 2020 05:38:57 GMT

There are no passwords for PublicMobile.ca. It is a website that anyone can go to to see the available plans etc.

You must mean SelfServe.PublicMobile.ca, the Self Serve site that you need a password for to access your own account. Also, the "community" is under PublicMobile.ca as well, production community.publicmobile.ca so being here you are at public mobile.ca as well.

AE_Collector

Re: Publicmobile.ca

LovesToPM — Sat, 04 Jan 2020 06:51:45 GMT

@Jeanneb wrote:
For days now i have been unable to open publicmobile.ca. i finally after many attempts have reset password and can now access it. Does the system clear passwords every three months for security?

My Public Mobile passwords have never been reset on it's own.

If you don't logon often, it's possible you may have forgotten the correct password.