topic Re: Problem with Xiaomi Redmi Note 8 pro EU Version in Get Support

Problem with Xiaomi Redmi Note 8 pro EU Version

Annika — Wed, 05 Jan 2022 13:51:54 GMT

Hi everyone,

I bought a Xiaomi Redmi Note 8 pro EU Version while on a holiday in Europe.

Amazon technical support told me I should be able to use the phone without problems with a Canadian simcard.

Now being back here it works, but no mobile internet connection at all (I tried LTE, 3G and 2G, nothing works).

Anyone knows what the problem is and/or how to fix it? Someone told me to change the APN settings, but despite trying a bit around (not much knowledge on my side) it didn't help either. Any help appreciated!

Re: Problem with Xiaomi Redmi Note 8 pro EU Version

NDesai — Fri, 03 Jan 2020 21:47:54 GMT

@Annika Most likely something wrong with the APN settings. Try to delete all and add a new one with settings found here: https://apn-canada.gishan.net/en

Re: Problem with Xiaomi Redmi Note 8 pro EU Version

iliusfaisal — Fri, 03 Jan 2020 21:57:36 GMT

Use this setting. It should work.

Android

Settings > More / More Networks / Wireless & Networks > Mobile Networks > Access Point Names > New APN setting (or a plus sign)

Click here for Android APN Screen Shot

You will need to input the following information :

Name: Public Mobile
APN: sp.mb.com
Proxy: Leave blank
Port: Leave blank
Username: Leave blank
Password: Leave blank
Server: Leave blank
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMS proxy: 74.49.0.18
MMS port: 80
MCC: 302
MNC: 220
Authentication type: Leave blank
APN type: default,supl,mms,dun

Select Save/Done. Select Public Mobile to connect to the Public Mobile network.

Re: Problem with Xiaomi Redmi Note 8 pro EU Version

iliusfaisal — Fri, 03 Jan 2020 22:03:37 GMT

Use this setting in your phone and then restart...

Android

Settings > More / More Networks / Wireless & Networks > Mobile Networks > Access Point Names > New APN setting (or a plus sign)

Click here for Android APN Screen Shot

You will need to input the following information :

Select Save/Done. Select Public Mobile to connect to the Public Mobile network.

Re: Problem with Xiaomi Redmi Note 8 pro EU Version

Staliger — Fri, 03 Jan 2020 23:05:23 GMT

@Annika wrote:
Hi everyone,

I bought a Xiaomi Redmi Note 8 pro EU Version while on a holiday in Europe.
Amazon technical support told me I should be able to use the phone without problems with a Canadian simcard.
Now being back here it works, but no mobile internet connection at all (I tried LTE, 3G and 2G, nothing works).
Anyone knows what the problem is and/or how to fix it? Someone told me to change the APN settings, but despite trying a bit around (not much knowledge on my side) it didn't help either. Any help appreciated!

I have the same phone and had the same problem. Visit any PM store and seller there can fix this fast

Re: Problem with Xiaomi Redmi Note 8 pro EU Version

ShawnC13 — Fri, 03 Jan 2020 23:31:06 GMT

@Staliger wrote:
@Annika wrote:
Hi everyone,

I bought a Xiaomi Redmi Note 8 pro EU Version while on a holiday in Europe.
Amazon technical support told me I should be able to use the phone without problems with a Canadian simcard.
Now being back here it works, but no mobile internet connection at all (I tried LTE, 3G and 2G, nothing works).
Anyone knows what the problem is and/or how to fix it? Someone told me to change the APN settings, but despite trying a bit around (not much knowledge on my side) it didn't help either. Any help appreciated!
I have the same phone and had the same problem. Visit any PM store and seller there can fix this fast

@Staliger , What PM stores are you talking about? The PM Kiosks are for activations and any other 3rd party retail location only does activations as well and have no access to the PM back end at all and can't deal with account issues. For something like APN they might help but will probably tell you to go to the community. They make it pretty clear that beyond activation of the SIM card they can't help the customer.

Re: Problem with Xiaomi Redmi Note 8 pro EU Version

Annika — Fri, 03 Jan 2020 23:34:52 GMT

That's what I tried before, but even with this new added APN it didn't work (or maybe I did it wrong, also possible).Will go to a shop and see if they know what to do

Thanks though 🙂

Re: Problem with Xiaomi Redmi Note 8 pro EU Version

Staliger — Fri, 03 Jan 2020 23:37:20 GMT

@ShawnC13 wrote:
@Staliger wrote:
@Annika wrote:
Hi everyone,

I bought a Xiaomi Redmi Note 8 pro EU Version while on a holiday in Europe.
Amazon technical support told me I should be able to use the phone without problems with a Canadian simcard.
Now being back here it works, but no mobile internet connection at all (I tried LTE, 3G and 2G, nothing works).
Anyone knows what the problem is and/or how to fix it? Someone told me to change the APN settings, but despite trying a bit around (not much knowledge on my side) it didn't help either. Any help appreciated!
I have the same phone and had the same problem. Visit any PM store and seller there can fix this fast
@Staliger , What PM stores are you talking about? The PM Kiosks are for activations and any other 3rd party retail location only does activations as well and have no access to the PM back end at all and can't deal with account issues. For something like APN they might help but will probably tell you to go to the community. They make it pretty clear that beyond activation of the SIM card they can't help the customer.

Yes, I refer to PM Kiosks. The person there helped me with SIM activation and APN so the phone could get/send calls/messages and have a stable Internet.

Re: Problem with Xiaomi Redmi Note 8 pro EU Version

Annika — Fri, 03 Jan 2020 23:37:40 GMT

Yeah I am a bit worried they might just refer me to the community. So far the public mobile customer service has been pretty bad and non-existent...if I can't solve this issue I will change the provider as I don't want to throw my new phone away or lack mobile internet^^

Re: Problem with Xiaomi Redmi Note 8 pro EU Version

Annika — Fri, 03 Jan 2020 23:39:26 GMT

@Staliger is your phone also the EU version? I am worried that this might be the main problem and not sure whether it can be fixed with different APN settings...

Re: Problem with Xiaomi Redmi Note 8 pro EU Version

Staliger — Fri, 03 Jan 2020 23:47:38 GMT

@Annika wrote:
@Staligeris your phone also the EU version? I am worried that this might be the main problem and not sure whether it can be fixed with different APN settings...

Yes, EU.

Re: Problem with Xiaomi Redmi Note 8 pro EU Version

Annika — Sat, 04 Jan 2020 00:00:16 GMT

ok, that gives me hope to get it fixed 🙂

thanks!