topic Re: Regarding password in Get Support

Regarding password

anithakurian — Wed, 05 Jan 2022 13:51:39 GMT

I forgot my password and there is no mobile data in my phone.....I am not able to reset my publicmobile account

Re: Regarding password

Staliger — Fri, 03 Jan 2020 19:11:52 GMT

@anithakurian wrote:
I forgot my password and there is no mobile data in my phone.....I am not able to reset my publicmobile account

Click the "?" in lower right side of the page, type "contact moderator", and follow directions. Moderator will help with your case.

Re: Regarding password

geopublic — Fri, 03 Jan 2020 19:14:51 GMT

@anithakurian wrote:
I forgot my password and there is no mobile data in my phone.....I am not able to reset my publicmobile account

@anithakurian If you don't have data how are you going to access selfserve then? Just wait and reset it when you have WiFi or data again. You can also dial 611 from your phone.

Re: Regarding password

hairbag1 — Fri, 03 Jan 2020 19:16:08 GMT

@anithakurian wrote:
I forgot my password and there is no mobile data in my phone.....I am not able to reset my publicmobile account

How long has your PM account been dormant ? If it's been longer than 90 days since your plan expired...that account is closed for good. You'd need to get a new sim and set up a new account with a different password.

If it's not that, then click the ? in lower right side of pages...as previously directed.

Re: Regarding password

pmmobile — Fri, 03 Jan 2020 20:53:40 GMT

@anithakurianIf convenient and if you do not have data, you can go to a PM kiosk or store and see if they contact the moderators on your behalf

Re: Regarding password

computergeek541 — Fri, 03 Jan 2020 23:20:50 GMT

@pmmobile wrote:
@anithakurianIf convenient and if you do not have data, you can go to a PM kiosk or store and see if they contact the moderators on your behalf

@pmmobile The people at retail locations are not there to provide technical support. This goes against tthe support model that Public Mobile is offering.

Re: Regarding password

pmmobile — Sat, 04 Jan 2020 00:22:45 GMT

@computergeek541I should rephrase my post. I meant to say that if he has no data and cannot access the internet, he could possibly go there to use their system to login and send a message to the moderators (as a last resort)... is this possible?

Re: Regarding password

computergeek541 — Sat, 04 Jan 2020 00:47:23 GMT

@pmmobile wrote:
@computergeek541I should rephrase my post. I meant to say that if he has no data and cannot access the internet, he could possibly go there to use their system to login and send a message to the moderators (as a last resort)... is this possible?

I suppose, but wouldn't it be easier to use a friend's internet conmection? And even the , the person would not be able to respond to the moderator. I see this as Public Mobile pretty much expecting customers to have a seperate internet connection, especially since cell phone plans include so little of it.

It would probably be easier to use free Wi-Fi and a fast food location, although the might be a security concern.