topic Re: Local minutes used over gift minutes in Get Support

Local minutes used over gift minutes

SafVan — Wed, 05 Jan 2022 13:51:38 GMT

Anyone else finding that their plan minutes are being used first instead of the long distance gift minutes for long distance calls within Canada? I have the $10 plan that give me 50 minutes a month, and when I've been calling long distance within Canada, it's not the coming out from my 400 gift minutes but from my regular minutes.

Anyone else have this issue?

Re: Local minutes used over gift minutes

hairbag1 — Fri, 03 Jan 2020 19:01:06 GMT

@SafVan wrote:
Anyone else finding that their plan minutes are being used first instead of the long distance gift minutes for long distance calls within Canada? I have the $10 plan that give me 50 minutes a month, and when I've been calling long distance within Canada, it's not the coming out from my 400 gift minutes but from my regular minutes.
Anyone else have this issue?

That's how it's supposed to work. First your plan minutes get used...then your gift minutes when your plan mins have run out.

Re: Local minutes used over gift minutes

geopublic — Fri, 03 Jan 2020 19:03:08 GMT

@SafVan wrote:
Anyone else finding that their plan minutes are being used first instead of the long distance gift minutes for long distance calls within Canada? I have the $10 plan that give me 50 minutes a month, and when I've been calling long distance within Canada, it's not the coming out from my 400 gift minutes but from my regular minutes.
Anyone else have this issue?

@SafVan If your $10 plan includes Canada wide minutes then that is normal. Once your plan minutes are used up then the add-on minutes will be used. That's how it should work because your plan minutes are only good for the 30 day plan period but the 400 add-on gift minutes will not expire until all used up.

Re: Local minutes used over gift minutes

hairbag1 — Fri, 03 Jan 2020 19:03:48 GMT

@SafVan wrote:
Anyone else finding that their plan minutes are being used first instead of the long distance gift minutes for long distance calls within Canada? I have the $10 plan that give me 50 minutes a month, and when I've been calling long distance within Canada, it's not the coming out from my 400 gift minutes but from my regular minutes.
Anyone else have this issue?

FYI...consider taking advantage of the 500 minutes of Canada wide calling add-on for $5. Those minutes don't expire until you use them up...even if it takes several months or longer.

It's a great augment for limited calling plans like you have.

Re: Local minutes used over gift minutes

Daps — Fri, 03 Jan 2020 19:17:39 GMT

No issue here. You want to use your plan minutes first.

The 400 gift minutes don't expire. Any unused minutes will remain in your account until they are all used. So those minutes are more of a backup. Once you haved up your plan minutes, the minutes from your free add-on will be used.

The free add-on does not renew. If you need more talk time, you can always upgrade to the $15 plan or buy an add-on such as $5 for 500 minutes of canada-wide calling.

If you decide to upgrade your plan, keep in mind that you won't be able to revert back to the $10 plan as it is no longer offered.

Re: Local minutes used over gift minutes

pmmobile — Fri, 03 Jan 2020 20:56:05 GMT

@SafVan It works out better for you since your 50minutes is replenished every month and if you use less than that the 400 LD bonus minutes will remain on your account until used.

Re: Local minutes used over gift minutes

AE_Collector — Mon, 06 Jan 2020 17:42:43 GMT

This helps ensure that all of your 50 minute a month are all used up rather than only using 40 of them (with the remaining 10 expiring) and having 10 of your Ling Distance minutes used up.

AE_Collector