topic Re: Can't change base plan - something wrong in system in Get Support

Can't change base plan - something wrong in system

skanji — Wed, 05 Jan 2022 13:51:23 GMT

Can someone try changing their account from one plan to another? I tried changing mine this morning and the page is less than helpful with a lot of options unavailable and text not showing up?

Am I alone on this?

Thanks everyone and happy new year!

Re: Can't change base plan - something wrong in system

Triguy — Fri, 03 Jan 2020 13:59:58 GMT

Try using a different browser and incognito mode. Clear your cache and cookies then reboot.

Here is more info about changing plans.

https://www.publicmobile.ca/en/bc/get-help/articles/change-your-plan

It is recommended to switch upon next renewal date so you don't lose any unused minutes/data/text.

If you still need assistance then submit a ticket to a moderator.

If you are having trouble with your services, the next step is to contact a moderator. Here is the link to create a ticket through SIMon:

https://www.publicmobile.ca/en/bc/get-help ->Click on Chat with Simon- on the line "ask me something" write "moderator" -> then click on "account specific question" -> afterward click on "no, I want a human" -> finally you will see an answer "submit a ticket Click me!"

Re: Can't change base plan - something wrong in system

Jb456 — Fri, 03 Jan 2020 14:07:41 GMT

I changed one of my accounts plans around 5am EST this morning. Had NO issues on Chrome browser via my sell phone.

As suggested above. Try another browser.

Re: Can't change base plan - something wrong in system

skanji — Fri, 03 Jan 2020 14:08:30 GMT

Thanks to you both!