topic Re: Sorry, your account activation request has failed in Get Support

Sorry, your account activation request has failed

conner — Tue, 04 Jan 2022 18:05:17 GMT

Hi,

Just tried activating my account. Received the welcome email and activation email, but can't log in and the form said "Sorry, your account activation request has failed".

Any solutions to this?

Thanks!

Re: Sorry, your account activation request has failed

nishufan — Sat, 29 Oct 2016 23:43:53 GMT

Hi @conner

Make sure you put everything correctly. If it still fails, you may need a moderator to help you. @Mary_M Just be patient, they will help you tomorrow. Thanks

Re: Sorry, your account activation request has failed

Databoi11 — Sun, 30 Oct 2016 01:26:02 GMT

Hi,

I had this same problem last night too, are you using your iPad or mobile phone to create the account? I tried activating using my iPad and I had the same message, so I tried using my computer and it worked after.

If not, then you have to contact one of the mods tmrw morning at 9 for assistance.

Re: Sorry, your account activation request has failed

conner — Sun, 30 Oct 2016 16:53:42 GMT

It was on a computer. Since I received the first activation email I've also received eight completely empty emails from the Public Mobile address, which is weird. Wonder what's going on.

Re: Sorry, your account activation request has failed

Saray_O — Sun, 30 Oct 2016 17:34:44 GMT

Hi @conner,

I'm sorry you had issues with your activation!

Your account stayed on "draft" mode even though you activated it correctly, but I have fixed this for you! 🙂 Could you reboot your phone so it recognizes the change? After your service is active, you can try creating a new Self Serve account.

Let me know if you need anything else!

Re: Sorry, your account activation request has failed

conner — Sun, 30 Oct 2016 19:33:20 GMT

Activation is all complete and my account is set up, but I'm getting no service on my phone. I have an iPhone 6 and I've reset the carrier settings and done several reboots.

Re: Sorry, your account activation request has failed

srlawren — Mon, 31 Oct 2016 03:20:36 GMT

@conner are you on the latest iOS 10.x version? I've heard of people having this issue when on an older iOS build. Can you please try connecting to iTunes and checking for updates?

Other than that I will tag a couple of iPhone hot shots to help: @Luddite @Rockdaddy22 EDIT: also @jheili99

Re: Sorry, your account activation request has failed

conner — Mon, 31 Oct 2016 04:50:34 GMT

I am on the latest iPhone update avaialble, thanks!

Re: Sorry, your account activation request has failed

srlawren — Mon, 31 Oct 2016 05:54:10 GMT

@conner okay, then I'm definitely out of my depth (I'm an Android guy). Hopefully someone else can jump in here to help!

Re: Sorry, your account activation request has failed

Luddite — Mon, 31 Oct 2016 15:49:41 GMT

We are supporting conner on his more recent thread "No Service". http://productioncommunity.publicmobile.ca/t5/Getting-Started/No-Service/m-p/81183

Re: Sorry, your account activation request has failed

preetiviswanath — Mon, 05 Dec 2016 19:52:01 GMT

Hi @Saray_O

I am facing the same issue for my sim. I had tried activating my new sim and paid the amount for the plan. My account is debited with the amount and transaction is also successful. But unable to login to my account with the user ID and password that i had created.

Also, currently on my phone, i get the public mobile signal but unable to send any messages or make any calls. Get the message, "Your current plan does not include text messaging" or "calling not included in your plan".

Can you please help me in getting this issue resolved at the earliest.

Thanks

Re: Sorry, your account activation request has failed

Saray_O — Wed, 14 Dec 2016 19:02:50 GMT

Hey @preetiviswanath!

I see our Community members were able to help you out and you're all set now! Have a great day 😄