topic Re: payment but won’t work in Get Support

Was charged twice but nothing activated

PlzHelp — Wed, 05 Jan 2022 13:51:14 GMT

Activated my sim went through all the steps got a error at the end processing then was charged twice and cant log into self serve account cant talk or text admin please help

Re: Was charged twice but nothing activated

Jb456 — Fri, 03 Jan 2020 08:33:52 GMT

Try putting sim card in phone and reboot. See if anything works.

Also you will have to contact Moderators via SIMon the chat bot for assistance.

Re: Was charged twice but nothing activated

geopublic — Fri, 03 Jan 2020 13:20:48 GMT

@PlzHelp Click here to register your selfserve account.

If your sim does not connect to the PM network submit a ticket so that PM can investigate.

To submit a ticket to the Moderator Team, please start a conversation with the Public's virtual assistant, SIMon by clicking the icon below:

If you are still having problems contacting Public Mobile then click here. The link sends you to the private message function and adds the moderator team as recipient for a private message. You just have to enter a title and text in the body of the message describing the problem and post. The message will be received by the moderator team and they will respond to it. You will receive the response in your private message inbox.

Please note that account verification may be required when contacting the Moderator Team

Re: Was charged twice but nothing activated

darlicious — Fri, 03 Jan 2020 14:29:47 GMT

@PlzHelp wrote:
Activated my sim went through all the steps got a error at the end processing then was charged twice and cant log into self serve account cant talk or text admin please help

@PlzHelp Your activation may not have gone your way but you got it in under the wire to still be eligible for the next 30 days free promotion. It all evens out in the end.

Re: Was charged twice but nothing activated

PlzHelp — Fri, 03 Jan 2020 18:35:33 GMT

When I call 611 it says my account has been temporary suspended but I have a credit and its like my self serve account wasnt even made cant log in at all still no contact from the mod team what so ever wow this is really bad just get auto replys when try to talk and text

Re: Was charged twice but nothing activated

PlzHelp — Fri, 03 Jan 2020 19:20:29 GMT

Saying now my service has been suspended and wants another payment but has already charged me for 2 months hello mods?

Re: Was charged twice but nothing activated

geopublic — Fri, 03 Jan 2020 19:31:03 GMT

@PlzHelp Did you try to register for a selfserve account from the link that was provided from one of the previous posts?

Just keep checking the envelop top right of your screen one of the Mods will respond and help you. Just keep checking for a red dot.

Re: Was charged twice but nothing activated

PlzHelp — Fri, 03 Jan 2020 19:38:23 GMT

Ya tried everything with self serve account cant get into it at all just give me a bunch of red text errors lol this is a whole new low for telus holy

Re: Was charged twice but nothing activated

geopublic — Fri, 03 Jan 2020 19:45:13 GMT

@PlzHelp Once in a while an account doesn't get provisioned properly and need to be reset by one of the @CS_Agent .

Once you get over the initial bump it's pretty much smooth sailing so just hang in there the mods should respond.

Also try putting your phone in Airplane mode for 5 minutes and then switch it off to see if it makes a difference. Restarting your phone every hours is also recommended.

Re: Was charged twice but nothing activated

PlzHelp — Fri, 03 Jan 2020 19:51:35 GMT

@geopublic wrote:
@PlzHelp Once in a while an account doesn't get provisioned properly and need to be reset by one of the @CS_Agent .

Once you get over the initial bump it's pretty much smooth sailing so just hang in there the mods should respond.

Also try putting your phone in Airplane mode for 5 minutes and then switch it off to see if it makes a difference. Restarting your phone every hours is also recommended.

Ok thanks ill just wait the storm out and keep trying its like everythings in limbo or something

Re: Was charged twice but nothing activated

Daps — Fri, 03 Jan 2020 20:26:59 GMT

If your account was not provisioned properly and your phone service isn't working at all, then the sooner you contact moderators, the sooner your service will be working.

You must contact moderators by creating a ticket.
Click on the green question mark at bottom right to get started.

Enter your question into SIMon. Follow/invent prompts until you get to the Contact Us button, click it and a Submit Ticket button should appear.

Re: Was charged twice but nothing activated

PlzHelp — Fri, 03 Jan 2020 22:13:22 GMT

@Daps wrote:
If your account was not provisioned properly and your phone service isn't working at all, then the sooner you contact moderators, the sooner your service will be working.

You must contact moderators by creating a ticket.
Click on the green question mark at bottom right to get started.
Enter your question into SIMon. Follow/invent prompts until you get to the Contact Us button, click it and a Submit Ticket button should appear.

Thank you for that info Daps I am relieved this can be resolved I have opened a ticket im pretty sure and contacted several mods just playing the waiting game now I guess

Re: Was charged twice but nothing activated

PlzHelp — Tue, 07 Jan 2020 05:32:17 GMT

Still nothing from the mods is this normal?

Re: Was charged twice but nothing activated

darlicious — Tue, 07 Jan 2020 07:27:40 GMT

@PlzHelp Nope...definitely not normal. How exactly did you contact the moderators? Do you have access to your account?

If you used Simon not so sure about that guy...sens a private message to the mods. Working overnight is @Violette_M hopefully she can look into your situation right away. Try private messaging her first otherwise tag the @CS_Agent in the send bar. Explain the issue and give them youre email, password, pin s, ph#, full name and address on your account. Do this tonight so you can get sorted in the morning.

Re: Was charged twice but nothing activated

PlzHelp — Tue, 07 Jan 2020 07:55:34 GMT

@darlicious wrote:
@PlzHelp Nope...definitely not normal. How exactly did you contact the moderators? Do you have access to your account?
If you used Simon not so sure about that guy...sens a private message to the mods. Working overnight is @Violette_M hopefully she can look into your situation right away. Try private messaging her first otherwise tag the @CS_Agent in the send bar. Explain the issue and give them youre email, password, pin s, ph#, full name and address on your account. Do this tonight so you can get sorted in the morning.

Ok will pm both thank you for the reply fingers crossed

Re: Was charged twice but nothing activated

darlicious — Tue, 07 Jan 2020 08:10:25 GMT

@PlzHelp No problem. Don't understand why you didn't get a response. Personally I never use simon. Using private messaging I always get a timely response. Not usually overnight but I almost always have a message waiting when I wake up. With the right amount of info they can start looking at the provisioning of your account before the need to speak with you.

Re: Was charged twice but nothing activated

PlzHelp — Tue, 07 Jan 2020 16:51:29 GMT

@darlicious wrote:
@PlzHelp No problem. Don't understand why you didn't get a response. Personally I never use simon. Using private messaging I always get a timely response. Not usually overnight but I almost always have a message waiting when I wake up. With the right amount of info they can start looking at the provisioning of your account before the need to speak with you.

Seems to be working now wooo!! The mods are god sends thanks again to everyone for the helpful informative responses without them I would have just called the bank and cancelled everything lol

Re: Was charged twice but nothing activated

CS_Agent — Tue, 07 Jan 2020 17:07:02 GMT

Happy to hear that!! 🙂

All the best!!

Fatima

Public Mobile Moderator Team

Re: Was charged twice but nothing activated

darlicious — Tue, 07 Jan 2020 19:31:46 GMT

@PlzHelpYay! Awesome! I'm happy you finally were able to get in contact with the moderator team to get your account sorted and up and running. Welcome to public mobile!

Re: Was charged twice but nothing activated

darlicious — Tue, 07 Jan 2020 19:56:12 GMT

@Luddite Did you read the entire thread? The OP did not get contacted by the method suggested (via simon). Waited 3 days with no contact. It was not until the OP contacted the moderator team thru private messages that they solved the issue....in the last couple of hours. I think you should give @PlzHelp an opportunity to choose the solution themselves.