topic Re: Christmas promo data in Get Support

Christmas promo data

csarling — Wed, 05 Jan 2022 13:51:09 GMT

Hi all

i claimed the promo data at Christmas and while I have not used all of my regular plan data for the month, it is showing that I have used some of the promo data already - does this make sense to anyone? Thank you

Re: Christmas promo data

darlicious — Fri, 03 Jan 2020 06:35:36 GMT

@csarling How much holiday data does it say is used. If you are not out of plan data take a screenshot and you can have the moderators reset it.

Re: Christmas promo data

NDesai — Fri, 03 Jan 2020 07:06:57 GMT

Not possible. Plan data is always used first before add-on data is used. When did you add this add-on and when did your plan last renewed?

Re: Christmas promo data

darlicious — Fri, 03 Jan 2020 07:49:13 GMT

@NDesai I wouldn't say that for sure there's been a few cases of add on data being used instead of plan data. My last renewal all my plan services wouldn't work but my RBC data add ons were being used. So I would say it's not improbable.

Re: Christmas promo data

geopublic — Fri, 03 Jan 2020 13:25:57 GMT

@csarling It would only make sense if you plan renewed after the free gift was added to your account

Re: Christmas promo data

darlicious — Fri, 03 Jan 2020 14:03:07 GMT

@csarling @NDesai @geopublic Quite possibly if the plan renewed and the free gifts were added on the same day some of the holiday data could have been used during renewal and just after until @csarling unknowingly rebooted her phone to turn it off. My renewal occurred the same day as the holiday gifts were available and led to many strange tales of data add one being used on WiFi, entire add ons being used in less than one hour and made a mess of my account and renewal and left me without service for two days other than my RBC data which was being used despite being on wifi as well. Thankfully the site was overwhelmed before i loaded them on my other account that renews two days after the first or im sure it would have made that renewal fail as well.

Re: Christmas promo data

NDesai — Fri, 03 Jan 2020 16:44:12 GMT

@darlicious wrote:
@csarling @NDesai @geopublic Quite possibly if the plan renewed and the free gifts were added on the same day some of the holiday data could have been used during renewal and just after until @csarling unknowingly rebooted her phone to turn it off. My renewal occurred the same day as the holiday gifts were available and led to many strange tales of data add one being used on WiFi, entire add ons being used in less than one hour and made a mess of my account and renewal and left me without service for two days other than my RBC data which was being used despite being on wifi as well. Thankfully the site was overwhelmed before i loaded them on my other account that renews two days after the first or im sure it would have made that renewal fail as well.

Right! That is why i asked for renewal date. We don't know exactly how self-serve renews our plans. The way we are charged for talk, text and data, it seems like all components are separately re-added during renewal. Possible that OP used some data during the night of the renewal. For me in 4+ years, i still have a few add-ons sitting with 0MB used in my account for years.