topic Re: Hey in Get Support

Hey

MisterGray-12 — Wed, 05 Jan 2022 13:51:05 GMT

I need to request to switch from public mobile to Virgin. I got my activation going in process now and I need to unlock my phone with my public mobile phone. Before my public mobile plan I did have a Telus postpaid. I would like some kind of assistance to help unlock my phone please and thank you

Re: Hey

Lorca — Mon, 09 Sep 2019 17:43:48 GMT

If Your phone is locked to Telus you will have to contact them. Unfortunately Public doesn’t unlock Telus phones.

Re: Hey

Jb456 — Mon, 09 Sep 2019 17:49:51 GMT

What kind of phone is it? Is it new? Phones these days come unlocked but older models before law passed would still be locked to original carrier.

POST Edited: public mobile unlocks Koodo n Telus phones as per @computergeek541

Re: Hey

computergeek541 — Mon, 09 Sep 2019 17:49:29 GMT

@MisterGray-12 wrote:
I need to request to switch from public mobile to Virgin. I got my activation going in process now and I need to unlock my phone with my public mobile phone. Before my public mobile plan I did have a Telus postpaid. I would like some kind of assistance to help unlock my phone please and thank you

If the phone is locked to Telus, the Public Mobile moderators can help you with that. Click on the floating question mark icon and type in "open ticket". You'll be given the option to make such a request.

Re: Hey

computergeek541 — Mon, 09 Sep 2019 17:48:13 GMT

@Lorca wrote:
If Your phone is locked to Telus you will have to contact them. Unfortunately Public doesn’t unlock Telus phones.

@Jb456 @Lorca

Public Mobile will unlock/provide unlock codes for Telus, Koodo, and Public Mobile locked phones.

Re: Hey

Jb456 — Mon, 09 Sep 2019 17:50:51 GMT

@computergeek541 wrote:
@Lorca wrote:
If Your phone is locked to Telus you will have to contact them. Unfortunately Public doesn’t unlock Telus phones.
@Jb456 @Lorca

Public Mobile will unlock/provide unlock codes for Telus, Koodo, and Public Mobile locked phones.

Thanks for this information! Learn something new each day 😁 I've edited my post.

Re: Hey

ShawnC13 — Mon, 09 Sep 2019 17:53:49 GMT

@MisterGray-12 wrote:
I need to request to switch from public mobile to Virgin. I got my activation going in process now and I need to unlock my phone with my public mobile phone. Before my public mobile plan I did have a Telus postpaid. I would like some kind of assistance to help unlock my phone please and thank you

The moderators could take some time to reply. I would also try and contact Telus and try to get assistance from them

Re: Hey

chukdefatey — Mon, 09 Sep 2019 18:07:00 GMT

@Lorca wrote:
If Your phone is locked to Telus you will have to contact them. Unfortunately Public doesn’t unlock Telus phones.

Please don't post things if you are unsure because people make decisions based on what they Read. Public Mobile will unlock Koodo and Telus Phones, however most Telus/Koodo phones from the last five to six years don't need to be unlocked in order for them to work on Public Mobile

Re: Hey

Lorca — Mon, 09 Sep 2019 18:25:05 GMT

@chukdefatey wrote:
@Lorca wrote:
If Your phone is locked to Telus you will have to contact them. Unfortunately Public doesn’t unlock Telus phones.
Please don't post things if you are unsure because people make decisions based on what they Read. Public Mobile will unlock Koodo and Telus Phones, however most Telus/Koodo phones from the last five to six years don't need to be unlocked in order for them to work on Public Mobile

He wants to use it on Virgin.

it would probably be quicker for him to go directly through Telus for the unlock than to wait 2-5 days for a moderator to do it.

Re: Hey

Luddite — Mon, 09 Sep 2019 19:01:34 GMT

@ShawnC13 wrote:
@MisterGray-12 wrote:
I need to request to switch from public mobile to Virgin. I got my activation going in process now and I need to unlock my phone with my public mobile phone. Before my public mobile plan I did have a Telus postpaid. I would like some kind of assistance to help unlock my phone please and thank you
The moderators could take some time to reply. I would also try and contact Telus and try to get assistance from them

My recollection is that PM will only unock phones if one has an active account. If you, MisterGray, have already transferred your number to Virgin you must go back to Telus to unlock your phone.