topic Re: Able to send but not receive Texts in Get Support

Able to send but not receive Texts

Gabby123 — Wed, 05 Jan 2022 13:50:51 GMT

Hello,

Having issues with texting, I can send a text to people but I am not receiving texts. Was receiving texts till 10am this morning, but none since. Have had people text me to test and have not received them. Any one else having issues? I have unlimited text and talking plan.

Re: Able to send but not receive Texts

geopublic — Fri, 03 Jan 2020 01:07:18 GMT

@Gabby123 What kind of phone are you using Android or iPhone?

Re: Able to send but not receive Texts

Gabby123 — Fri, 03 Jan 2020 01:08:07 GMT

android

Re: Able to send but not receive Texts

geopublic — Fri, 03 Jan 2020 01:21:27 GMT

@Gabby123 wrote:
android

@Gabby123 Go into settings apps messages and clear cache. Force stop the app and restart your phone.

Re: Able to send but not receive Texts

Gabby123 — Fri, 03 Jan 2020 01:22:06 GMT

okay just had the following come up**** known glitch when the 10 Day US Roaming talk/text/data add-on expiry - that would be my issue

Re: Able to send but not receive Texts

geopublic — Fri, 03 Jan 2020 01:24:52 GMT

@Gabby123 wrote:
okay just had the following come up**** known glitch when the 10 Day US Roaming talk/text/data add-on expiry - that would be my issue

@Gabby123 Yes, if you just got back from the US it can take up to 48 hours to start receiving texts again. Maybe best to submit a ticket to PM and ask them to remove the addon from your account.

To submit a ticket to the Moderator Team, please start a conversation with the Public's virtual assistant, SIMon by clicking the icon below:

If you are still having problems contacting Public Mobile then click here. The link sends you to the private message function and adds the moderator team as recipient for a private message. You just have to enter a title and text in the body of the message describing the problem and post. The message will be received by the moderator team and they will respond to it. You will receive the response in your private message inbox.

Please note that account verification may be required when contacting the Moderator Team

Re: Able to send but not receive Texts

computergeek541 — Fri, 03 Jan 2020 01:34:45 GMT

@Gabby123 wrote:
okay just had the following come up**** known glitch when the 10 Day US Roaming talk/text/data add-on expiry - that would be my issue

It's looks like you seem to be the latest victim of this bug. Hopefully, the moderators can restore your text messaging services before you end up waiting 24 hours.