topic Re: I am trying to check my voisemail. but it asks for an addon? in Get Support

I am trying to check my voisemail. but it asks for an addon?

jdd586 — Wed, 05 Jan 2022 13:50:41 GMT

Re: I am trying to check my voisemail. but it asks for an addon?

ChuckYeah — Thu, 02 Jan 2020 22:57:23 GMT

@jdd586 If you are on a limited minute plan, you have probably used up your 100 minutes. Checking your voicemail uses minutes. Consider buying the $5 for 500 minute add on. Its a great deal and the 500 min won't expire until you use them.

Re: I am trying to check my voisemail. but it asks for an addon?

ChuckYeah — Thu, 02 Jan 2020 22:58:15 GMT

@jdd586 You can also check your voicemail from another cell or landline.

Re: I am trying to check my voisemail. but it asks for an addon?

LoveMyBolt — Thu, 02 Jan 2020 22:58:46 GMT

@jdd586

Call your number from another phone and when your greeting starts press * then your password to listen to voicemails.

Your password can be reset from the self-serve if needed. It resets to your 10 digit number.

Or from a non-Telus/Koodo/PM line, dial 17785804001 and follow the prompts.

Re: I am trying to check my voisemail. but it asks for an addon?

jdd586 — Thu, 02 Jan 2020 23:08:27 GMT

newer used 100 min

Re: I am trying to check my voisemail. but it asks for an addon?

LoveMyBolt — Thu, 02 Jan 2020 23:12:03 GMT

@jdd586 wrote:
newer used 100 min

Then try dialing that 778 number manually. Maybe your voicemail forwarding number is being a problem.

Re: I am trying to check my voisemail. but it asks for an addon?

darlicious — Thu, 02 Jan 2020 23:24:21 GMT

If you've used up your 100 plan minutes you would have to call using a different phone. Buy the $5/500 min add on as suggested by @ChuckYeah . At $0.01 a minute it's cheap and a great back up for your plan.

Re: I am trying to check my voisemail. but it asks for an addon?

hhanson — Thu, 02 Jan 2020 23:52:44 GMT

I agree that you probably have just used up your minutes by checking your voicemail. You might need to increase your plan, or, do what I do. I check my voicemail from an outside number. Once I hear my greeting, I press #, enter my password, and you can check it that way.

Re: I am trying to check my voisemail. but it asks for an addon?

Nezgar — Fri, 03 Jan 2020 03:36:43 GMT

It would be pretty nifty if Telus had a toll free 8xx voicemail access number... (which would not consume outgoing minutes to call with the $15 plan )