topic Cannot unlock screen in Get Support

Cannot unlock screen

Cathy63 — Wed, 05 Jan 2022 13:50:32 GMT

Hello community having a huge issue with my LG K120 mobile phone. Screen lights up but when I try to unlock my phone with my pin, after I swipe up on the screen all I can see is a straight line with the word EMERGENCY under the line. When I try to tap and bring up the key pad to enter the pin nothing happens.

Re: Cannot unlock screen

totalUser — Thu, 02 Jan 2020 20:30:51 GMT

Can you test your sim on another phone?

If you know nobody with pm/Koodo/Telus phone you could walk into Telus/Koodo store or pm kiosks and ask if they have a loaner to test the sim

What is the status when you login to your account.

Do you have access to your email?

Re: Cannot unlock screen

geopublic — Thu, 02 Jan 2020 20:35:50 GMT

@Cathy63 wrote:
Hello community having a huge issue with my LG K120 mobile phone. Screen lights up but when I try to unlock my phone with my pin, after I swipe up on the screen all I can see is a straight line with the word EMERGENCY under the line. When I try to tap and bring up the key pad to enter the pin nothing happens.

@Cathy63 Connect the power adapter and plug it in for ~15 minutes and then try again.

Re: Cannot unlock screen

buiya — Thu, 02 Jan 2020 20:46:39 GMT

Is this your first time using this device with a PM sim? Both responses so far are a great start with troubleshooting this matter.

Re: Cannot unlock screen

computergeek541 — Thu, 02 Jan 2020 21:01:10 GMT

@Cathy63 wrote:
Hello community having a huge issue with my LG K120 mobile phone. Screen lights up but when I try to unlock my phone with my pin, after I swipe up on the screen all I can see is a straight line with the word EMERGENCY under the line. When I try to tap and bring up the key pad to enter the pin nothing happens.

It shouldn't be showing that message because that means that it's either connected to a different network or the that Public Mobile network is refusing to allow you to use it.

The other thing to consider is if it isn't allowing you access the keypad to dial 9-1-1. there could be an issue with the device's touchscreen.

Re: Cannot unlock screen

ChuckYeah — Thu, 02 Jan 2020 21:03:55 GMT

@Cathy63 If your phone is forcing you to wait 30 s before trying again I don't think this is a pm issue it is a phone lock issue. You may want to google or search on youtube for "reset lg k120 pin code without hard reset" and you may find a soultion or a video showing your issue and a solution.

Re: Cannot unlock screen

CannonFodder — Thu, 02 Jan 2020 21:33:03 GMT

Just MIGHT end up with having to do a factory reset..... not the ideal situation, but would likely solve the problem. Try other possibilities first, such as those @ChuckYeah suggested.

Re: Cannot unlock screen

PAULRANG18 — Thu, 02 Jan 2020 22:26:47 GMT

The phone may need to be charged. Is it a new phone? If so, it could be locked.