topic Re: locked out in Get Support

locked out

hiheard50 — Wed, 05 Jan 2022 13:50:22 GMT

I'm locked out of my account,

Re: locked out

ChuckYeah — Thu, 02 Jan 2020 18:16:12 GMT

@hiheard50 @If you know your username and password, just wait an hour, clear your cache, use incognito mode if you have it and try again

Re: locked out

Triguy — Thu, 02 Jan 2020 18:17:44 GMT

Try the forgot password link. Also try using a different browser and incognito mode. Also clear your cache and cookes then reboot. If you still have problems then submit a ticket by clicking on the question mark on the bottom right.

Re: locked out

ChuckYeah — Thu, 02 Jan 2020 18:21:14 GMT

Watch out for capitalization issues and of course your caps lock.

Re: locked out

ChuckYeah — Thu, 02 Jan 2020 19:23:11 GMT

@hiheard50 did it work?

Re: locked out

hiheard50 — Fri, 03 Jan 2020 00:33:37 GMT

no. still locked