topic Re: Can't recieve calls or access voicemail! Please help in Get Support

Can't recieve calls or access voicemail! Please help

Dandreacola — Wed, 05 Jan 2022 13:50:02 GMT

I havent been able to make or recieve calls or access my voicemail for 3 days now. Can someone please help me.

It keeps saying no active long distance add on when I call voicemail.

Text and data work fine.

I need to be able to make and recieve calls because of my sick mother.

Re: Can't recieve calls or access voicemail! Please help

hobbit12 — Sun, 08 Sep 2019 16:29:40 GMT

Hello,

Did you make sure to add the country code before the voicemail number? That would be a 1 before for US/Canada. Not sure if that will make a difference but it's worth the try if you haven't.

Re: Can't recieve calls or access voicemail! Please help

Jb456 — Sun, 08 Sep 2019 16:30:20 GMT

What phone do you have?

Also for voice quick solution for time being. Call 438-580-4001 from another phone..enter your cell number.....when your voicemail message starts playing...press * sign and then enter your password and you will be able to listen to your voicemail

Re: Can't recieve calls or access voicemail! Please help

rusierra — Sun, 08 Sep 2019 16:35:59 GMT

I'm having the exact same problem. I sent a private message to the moderator team in hopes that they can sort it out. I suggest that you do the same with your details.

Re: Can't recieve calls or access voicemail! Please help

Dandreacola — Sun, 08 Sep 2019 16:44:33 GMT

I'm using an iPhone.

There is a button to click brings me straight to voicemail.

Re: Can't recieve calls or access voicemail! Please help

hobbit12 — Sun, 08 Sep 2019 16:47:32 GMT

I would make sure you have the correct number and country code (1) entered for voicemail access. You can search this up online to check/modify the voicemail number and make sure that it is correct and the country code is there

Re: Can't recieve calls or access voicemail! Please help

Dandreacola — Sun, 08 Sep 2019 16:48:24 GMT

Tried this.

Did nothing. Sorry

Re: Can't recieve calls or access voicemail! Please help

hobbit12 — Sun, 08 Sep 2019 16:52:23 GMT

Are you out of the country? Then I believe voicemail is considered long distance. If you are, then try calling from hangouts dialer (or similar app) or using a landline.

Re: Can't recieve calls or access voicemail! Please help

Dandreacola — Sun, 08 Sep 2019 16:53:45 GMT

No not at all.

I'm at home in the GTA

Re: Can't recieve calls or access voicemail! Please help

hobbit12 — Sun, 08 Sep 2019 16:57:39 GMT

That is strange. I can only recommend removing the Sim card and putting it back in. Otherwise, you should get in contact with the moderator team. You can send them a private message by clicking here

Re: Can't recieve calls or access voicemail! Please help

Dandreacola — Sun, 08 Sep 2019 16:59:33 GMT

I did try that already and have sent two messages to mod team but they are not replying.

This is ridiculous.

Re: Can't recieve calls or access voicemail! Please help

Anonymous — Sun, 08 Sep 2019 17:05:47 GMT

@Dandreacola wrote:
Hi

I havent been able to make or recieve calls or access my voicemail for 3 days now. Can someone please help me.
It keeps saying no active long distance add on when I call voicemail.
Text and data work fine.
I need to be able to make and recieve calls because of my sick mother.

What plan are you on?

If the $10 plan then maybe you've run out of your minutes. If the $15 plan then can you still receive calls (notwithstanding your subject line)?

Or maybe you turned on do not disturb for incoming.

Re: Can't recieve calls or access voicemail! Please help

hobbit12 — Sun, 08 Sep 2019 17:04:23 GMT

Yeah, that's annoying, sorry that nothing has worked. I would try taking a look at other community messages with problems such as yours. I found one where someone said this worked, so maybe try it out and if it doesn't work maybe take a look at more community posts.

''Just came up with a solution to my problem.
I had set my network preference to LTE earlier today via the *#2263# code. I just switched it back to Automatic and I am still able to get LTE and now I can make and receive phone calls.''

Re: Can't recieve calls or access voicemail! Please help

geopublic — Sun, 08 Sep 2019 17:06:54 GMT

@Dandreacola wrote:
I did try that already and have sent two messages to mod team but they are not replying.
This is ridiculous.

@Dandreacola What happens when you dial 611 from your phone? Can you access the IVR system? If you are on a limited calling plan then make sure you haven't used up all your minutes like others have mentioned.

Re: Can't recieve calls or access voicemail! Please help

Dandreacola — Sun, 08 Sep 2019 17:07:08 GMT

$15 plan. I think I'm good with minutes.

DnD on an iPhone?

Re: Can't recieve calls or access voicemail! Please help

Dandreacola — Sun, 08 Sep 2019 17:07:57 GMT

I can access 611.

I think minutes are good

Re: Can't recieve calls or access voicemail! Please help

Anonymous — Sun, 08 Sep 2019 17:09:23 GMT

@Dandreacola wrote:
I can access 611.
I think minutes are good

Perhaps you signed up to the original $15 plan where it was not unlimited incoming. Check your overview data & add-ons to see if the minutes counter is there and also your Plan Details to see if it mentions unlimited incoming.

Re: Can't recieve calls or access voicemail! Please help

geopublic — Sun, 08 Sep 2019 17:11:31 GMT

@Dandreacola wrote:
I can access 611.
I think minutes are good

@Dandreacola Sounds like you might have used up your minutes. Best to purchase a 500 minute add-on for $5. The add-on will remain on your account until all used up and will only kick in when you have used up your regular minutes. To make sure you have remaining minutes access your selfserve account online and on the first page you should see available minutes. If nothing is showing then you have used up all your minutes.

Re: Can't recieve calls or access voicemail! Please help

Anonymous — Sun, 08 Sep 2019 17:14:17 GMT

@geopublic wrote:
@Dandreacola wrote:
I can access 611.
I think minutes are good
@Dandreacola Sounds like you might have used up your minutes. Best to purchase a 500 minute add-on for $5. The add-on will remain on your account until all used up and will only kick in when you have used up your regular minutes. To make sure you have remaining minutes access your selfserve account online and on the first page you should see available minutes. If nothing is showing then you have used up all your minutes.

This would be for outgoing. The OP has mentioned possibly not incoming. But we don't yet know if they're on the original $15 plan.

Re: Can't recieve calls or access voicemail! Please help

Dandreacola — Sun, 08 Sep 2019 18:13:28 GMT

Hi.

I checked my plan, I added more minutes to be sure but I STILL CANNOT make or recieve calls. This is ridiculous. Can anyone please help me.

Still can't access voicemail either