topic Double Charges in Get Support

Double Charges

hellsbells05 — Wed, 05 Jan 2022 13:49:57 GMT

I switched my credit card payment from AMex to Mastercard and now I'm getting charged by both cards. I called Amex and they said I have to talk to Public Mobile. Who do I contact for this?

Re: Double Charges

Jb456 — Sun, 08 Sep 2019 14:00:38 GMT

Re: Double Charges

Anonymous — Sun, 08 Sep 2019 14:13:56 GMT

@hellsbells05 wrote:
I switched my credit card payment from AMex to Mastercard and now I'm getting charged by both cards. I called Amex and they said I have to talk to Public Mobile. Who do I contact for this?

How long before renewal did you change the card?

Re: Double Charges

hellsbells05 — Sun, 08 Sep 2019 14:48:35 GMT

Over a month now. I'm paying for my whole family of 5 now so everyone's payment is due on different days. This month I was charged 7 times on my credit card.

Re: Double Charges

geopublic — Sun, 08 Sep 2019 15:30:50 GMT

@hellsbells05 wrote:
I switched my credit card payment from AMex to Mastercard and now I'm getting charged by both cards. I called Amex and they said I have to talk to Public Mobile. Who do I contact for this?

@hellsbells05 Since Public plans are 30 days in duration and not monthly it's possible to get charged twice for a plan within the same month. Are you sure that is not what's happening in you case?