topic Re: Start Guide : Setup / Activation / Port / Data in Get Support

Start Guide : Setup / Activation / Port / Data

jun3280 — Tue, 04 Jan 2022 18:05:01 GMT

This is a quick visual guide to get 90% of new users up and running without needing to search through the thousands of threads. I've also included useful threads should you have other questions beyond what my guide covers.

APN Data (Mansi_G and li-upgrade)

Activation Details (Luddite)

Province Wide Calling Explained (neilselden)

New User FAQ (dhanadhan)

General Info (makkahn28)

Getting Started (Mansi_G)

All About Payments (Mansi_G)

Switching Plans (alexzxn)

Step 1: Activate SIM

Step 2: Setup Self Serve

Step 3: Select A Number

Step 4: Porting

Re: Start Guide : Setup / Activation / Port / Data

PhoneSeeker — Mon, 31 Oct 2016 04:44:55 GMT

Thanks for the guide, I'm sure it will help many people!

Re: Start Guide : Setup / Activation / Port / Data

nd — Mon, 31 Oct 2016 06:35:55 GMT

Great guide: one note - on the payment screen if you're paying by credit card, select your country before entering your province.

Before you select your country, the Province field is a text field. Once you select your country (e.g. Canada), it changes into a drop-down menu. I had to repeat the entire activation form because I entered my province before selecting Canada.

Re: Start Guide : Setup / Activation / Port / Data

Chandelie — Wed, 12 Sep 2018 19:39:37 GMT

I just signed up and there is no option to port your number, (i.e. no step 4) if you choose a Public Mobile number. Now I have to figure out how/where to go to do that. Save yourself a headache and don't follow this guide and just port it right away during the sign up process rather than choosing a public mobile number.

Re: Start Guide : Setup / Activation / Port / Data

will13am — Wed, 12 Sep 2018 19:46:23 GMT

@Chandelie wrote:
I just signed up and there is no option to port your number, (i.e. no step 4) if you choose a Public Mobile number. Now I have to figure out how/where to go to do that. Save yourself a headache and don't follow this guide and just port it right away during the sign up process rather than choosing a public mobile number.

Once you have your account set up and a temporary number, login to the account. On the main landing page, there is a change number link. You can even crtl-f to find it. From there you can do the number transfer.

Re: Start Guide : Setup / Activation / Port / Data

Chandelie — Thu, 13 Sep 2018 03:30:55 GMT

Thank you. All set now 🙂

Re: Start Guide : Setup / Activation / Port / Data

eDixit — Sat, 10 Aug 2019 23:31:43 GMT

Thanks! I initially tried Public Mobile's steps to port from Rogers, but that didn't work.

Your guide worked like a charm!

Re: Start Guide : Setup / Activation / Port / Data

Ngoik — Wed, 23 Oct 2019 15:35:40 GMT

Thank you! I was super worried about porting. But I followed the steps and all seemed to work.

Just a side note: I hit the confirm button, it loaded for a minute and then absolutley nothing happened, no confirmation on the screen, nothing. I tried checking the elegibility of my number again, and it gave me an error. I had to take the sim out a couple times and put it back in for it all to kick in. It took a few minutes to recieve the confirmation text.

So nothing might happen right away, but give it a few and it should kick in and work.

Re: Start Guide : Setup / Activation / Port / Data

JoanneTierney — Mon, 27 Jan 2020 18:57:07 GMT

Thanks for all the great advice I finally got the phone working. Now the new sim card is working but the sim for my old provider where I transferred the number from is still working. Do I need to contact them to arrange for the cancellation seperately even though I transferred the number.

Re: Start Guide : Setup / Activation / Port / Data

fujiyama — Mon, 27 Jan 2020 19:29:30 GMT

@JoanneTierney wrote:
Thanks for all the great advice I finally got the phone working. Now the new sim card is working but the sim for my old provider where I transferred the number from is still working. Do I need to contact them to arrange for the cancellation seperately even though I transferred the number.

No need to contact your old provider. Since you ported your number over, your account with the old provider will be automatically cancelled.

As for the both sim cards working, give it some more time for the transfer to fully complete.

"The number transfer process can take up to 2 hours to complete for a mobile phone number. When you transfer a landline number, the process can take up to 3 business days. When your number transfer is complete, you will receive a confirmation text message."

Re: Start Guide : Setup / Activation / Port / Data

KimS57 — Wed, 05 Feb 2020 20:22:11 GMT

Did all that.

Re: Start Guide : Setup / Activation / Port / Data

KimS57 — Wed, 05 Feb 2020 20:24:56 GMT

I am with Rogers and I am trying to change over with no luck.

Re: Start Guide : Setup / Activation / Port / Data

Jb456 — Wed, 05 Feb 2020 20:28:56 GMT

@KimS57 wrote:
I am with Rogers and I am trying to change over with no luck.

@KimS57 What are the issues that you're having? We need a bit more information to help you.

Re: Start Guide : Setup / Activation / Port / Data

KimS57 — Wed, 05 Feb 2020 20:29:10 GMT

Did that

Re: Start Guide : Setup / Activation / Port / Data

KimS57 — Wed, 05 Feb 2020 20:44:55 GMT

Emergency calls only.

Re: Start Guide : Setup / Activation / Port / Data

Anonymous — Wed, 05 Feb 2020 20:53:32 GMT

@KimS57 wrote:
Emergency calls only.

Along with your other posts in sim card that you created...

In the upper right of this window is a link called My Account. Are you able to log in (using the left side log in area)?

If so what does your status say?

Maybe an Oracle could pull these posts out of here and move them over to that other thread.

Re: Start Guide : Setup / Activation / Port / Data

CannonFodder — Wed, 05 Feb 2020 20:54:52 GMT

@Anonymous wrote:
@KimS57 wrote:
Emergency calls only.
Along with your other posts in Sim card...

Yeah, I think we need an Oracle to do a little editing, since it seems the OP in that thread clicked on my link, about the Activation info, and has been posting in this thread since then.

Re: Start Guide : Setup / Activation / Port / Data

KimS57 — Wed, 05 Feb 2020 21:01:13 GMT

yes

Re: Start Guide : Setup / Activation / Port / Data

Jb456 — Wed, 05 Feb 2020 21:09:50 GMT

@KimS57 can you please start writing more detailed posts so we can help with your problem?

Did you even make an account yet?

When you log into your account what does the status of your account say?? Active, expired, suspended??

When did you sign up and did you port a number over from another provider??

What is the model of your phone that you have??

You wrote it says "emergency calls only*

..does you phone say anything else when you put the Public Mobile sim card in??

Does it possibly ask for a network unlock code?? As that could be a cause of emergency calls only..

Which means your phone is LOCKED to old provider that you got phone from and you need to contact them to get the unlock code.

We're here to help you get all set up but with the limited information you're provide it is going to be very time consuming trying to decipher your posts.

Thanks.

Re: Start Guide : Setup / Activation / Port / Data

Anonymous — Wed, 05 Feb 2020 21:20:29 GMT

@KimS57 wrote:
yes

Under fear of being accused of being the language police...if maybe possibly you're more comfortable writing in another language...you could use Google Translate and type in what you wish to say and then translate it to English and then paste the result here. Or if you speak French then there's a whole French side to this service as well. Click the Francais link in the upper right.

Because these one word answers are not helping us help you.