topic Re: Texts and calls in Get Support

Texts and calls

annronreimer — Wed, 05 Jan 2022 13:49:47 GMT

I just signed up with PM. Some of my texts are not going thru, and when I'm receiving calls, it goes instantly to voice mail. Please help

Re: Texts and calls

hairbag1 — Wed, 01 Jan 2020 23:45:53 GMT

@annronreimer wrote:
I just signed up with PM. Some of my texts are not going thru, and when I'm receiving calls, it goes instantly to voice mail. Please help

If you've ported your number from a previous network, it can take some time to complete that process depending on the old provider. Try cycling phone off / on periodically. You can also put the old sim back in the phone and when it stops working the port should be completed.

Welcome to PM.

Re: Texts and calls

ShawnC13 — Wed, 01 Jan 2020 23:46:02 GMT

@annronreimer wrote:
I just signed up with PM. Some of my texts are not going thru, and when I'm receiving calls, it goes instantly to voice mail. Please help

Did you port your number? If so it could take up to a couple of hours to complete. If you took a new PM number and are still having these issues you will need assistance.

You will need the assistance of the Moderators and to do that you will need to create a Trouble Ticket. Click this link to CREATE A TROUBLE TICKET. Follow the prompts to get to the Contact Us button and then a Submit Ticket button will appear.

Community Moderators are available from Monday-Friday 8 am(Eastern) to 12 am(Eastern) and Saturday, and Sunday from 8 am(Eastern) to 10 pm(Eastern)

More info on moderators

Re: Texts and calls

popping — Thu, 02 Jan 2020 00:15:28 GMT

@annronreimer

Number porting is a 2 stage process:
Stage 1. After submitted your porting request, PM set up your old number on your PM account. Login to your account. Select the [Plan and Add-Ons] tab. Is your old number showing on the [Plan and Add-Ons] display?
If yes, PM has done its work to setup your old number for you to call out, send text and data.

Stage 2. Now, you are waiting for your old provider to release you number to PM. Not until your old provider release your number, all the incoming calls and texts will continue to go to your old provider.

Re: Texts and calls

PAULRANG18 — Thu, 02 Jan 2020 00:26:04 GMT

When a number is ported from another carrier, it can take a few hours or more, depending on the previous carrier releasing the number. In my case, it didn't happen until the next day. If issue remains, contact moderators by clicking ?, bottom right, and follow instructions to submit a ticket. They should respond within a few hours or a day.