topic Re: Account Suspended in Get Support

Account Suspended

Sunshine-754 — Wed, 05 Jan 2022 13:49:24 GMT

Why is my account is suspended when I have sufficient funds and I have autopay? Do I need to reactivate my account?

Re: Account Suspended

ChuckYeah — Wed, 01 Jan 2020 07:45:44 GMT

@Sunshine-754 Is today your renewal day? Is your phone still working? If the answers to both these questions are YES, then just relax and all will be good.

Re: Account Suspended

Sunshine-754 — Wed, 01 Jan 2020 07:48:22 GMT

Yes, Today is my renewal date. Do I press the reactivated plan button?

Re: Account Suspended

ChuckYeah — Wed, 01 Jan 2020 07:49:27 GMT

@ChuckYeah wrote:
@Sunshine-754 Is today your renewal day? Is your phone still working? If the answers to both these questions are YES, then just relax and all will be good.

This is normal during renewal. At ~9pm eastern your account will go into suspended mode. At ~midnight it will go into expired mode. And then by morning it will be renewed without any interruption to your service. Best to just leave your account alone while it goes thru this process.

Re: Account Suspended

ChuckYeah — Wed, 01 Jan 2020 07:50:31 GMT

Touche pas! @Sunshine-754

Re: Account Suspended

CannonFodder — Wed, 01 Jan 2020 08:59:07 GMT

And my renewal date is today(Happy New Year!), and here's what it says at the top of mine:

"Please disregard this message if you have enough funds in your balance or are on AutoPay. Your account has been suspended. Make a payment to reactive your current plan.Suspended accounts are deactivated after 90 days of non-payment and you will lose your phone number and service."

Seems like maybe PM needs a proofreader(see item in bold, above). 🙄

Re: Account Suspended

ChuckYeah — Wed, 01 Jan 2020 12:38:38 GMT

I've seen that message a dozen times and never once noticed that, @CannonFodder . Good eye!

Re: Account Suspended

DarkyXo — Wed, 01 Jan 2020 18:49:39 GMT

I added $25 to my account on dec 31st 2019 saying I have $31 but my phone is suspended today January 1st 2020 do I need to add more? Help!!

Re: Account Suspended

dabr — Wed, 01 Jan 2020 18:53:57 GMT

@DarkyXo wrote:
I added $25 to my account on dec 31st 2019 saying I have $31 but my phone is suspended today January 1st 2020 do I need to add more? Help!!

If it's your renewal date and your phone services are working, you can ignore the message about account being suspended. That message is common on renewal and will soon disappear.

If your phone working?

Re: Account Suspended

CannonFodder — Wed, 01 Jan 2020 19:20:33 GMT

@DarkyXo wrote:
I added $25 to my account on dec 31st 2019 saying I have $31 but my phone is suspended today January 1st 2020 do I need to add more? Help!!

I suppose I can assume you didn't read the message that no doubt appeared in your account, and that I quoted just two posts above yours? For the sake of clarity, I'll repeat it, and highlight the important part in bold lettering:

"Please disregard this message if you have enough funds in your balance or are on AutoPay. Your account has been suspended. Make a payment to reactive your current plan.Suspended accounts are deactivated after 90 days of non-payment and you will lose your phone number and service."

Re: Account Suspended

ABDULLAHNOOR55 — Wed, 01 Jan 2020 19:42:05 GMT

account is getting suspended even though the cerdit card details is provided

Re: Account Suspended

CannonFodder — Wed, 01 Jan 2020 20:33:56 GMT

Guess I'll have to give up on this thread..... 🙄