topic 1969 top up bug in Get Support

1969 top up bug

will13am — Wed, 05 Jan 2022 13:49:07 GMT

@CS_Agent , @Alan_K , on Friday there's a number of reports of new activations where the top up date is in 1969. These accounts appear to universally have usage issues. Rather than have individual customers log tickets, please consider doing a triage of activations on Friday with this bug and fixing whatever needs fixing in these accounts. This proactive measure might be more efficient.

Re: 1969 top up bug

katiebri — Mon, 09 Sep 2019 04:51:28 GMT

The problem hasn't been resolved. I just activated a few hours ago (Sunday night) and I have the same issue.

Re: 1969 top up bug

Jb456 — Mon, 09 Sep 2019 04:54:22 GMT

@katiebri wrote:
The problem hasn't been resolved. I just activated a few hours ago (Sunday night) and I have the same issue.

You will have to contact moderators.