topic Re: active failed after submit credit card. in Get Support

active failed after submit credit card.

j7791 — Wed, 05 Jan 2022 13:48:58 GMT

Follow active process online, at end after submit credit card, got:

Oh no!
It looks like something went wrong, but don’t panic.

Log out and then log back in again to continue. Or return to the Login Page.

But login page link to active page again. And the SIM card has become Invalid SIM.

Goto my account, can not login.

How to fix it, suggestions?

John

Re: active failed after submit credit card.

GR — Tue, 31 Dec 2019 23:24:31 GMT

@j7791 can you check your credit card and see if it's been billed? And try the Sim in your phone. If it doesn't work wait 1 hour and try activating again. The system put a 1 hour hold on a Sim after you start an activation

Re: active failed after submit credit card.

Dunkman — Tue, 31 Dec 2019 23:24:58 GMT

@j7791

First check if your credit card was charged. If charged, insert your SIM to see whether the activaiton was completed.

If not charged, try again in one hour. Or clear cache, different web browser or incognito mode. Chrome incognito works well with this site.

Re: active failed after submit credit card.

markmyles — Tue, 31 Dec 2019 23:26:54 GMT

Start a helpticket and start talking to a Moderator. Same thing happened to me and still caught in limbo.

Re: active failed after submit credit card.

Staliger — Tue, 31 Dec 2019 23:37:10 GMT

@j7791 wrote:
Follow active process online, at end after submit credit card, got:

Oh no!
It looks like something went wrong, but don’t panic.
Log out and then log back in again to continue. Or return to the Login Page.

But login page link to active page again. And the SIM card has become Invalid SIM.
Goto my account, can not login.

How to fix it, suggestions?

John

Try another browser/device. You can ask for moderator's help: click the "?" in lower right side of the page, type "contact moderator", and follow directions.

Re: active failed after submit credit card.

j7791 — Tue, 31 Dec 2019 23:59:29 GMT

The credit card is charged.

However, account is not opened, the card does not active. no email confirmation.

Re: active failed after submit credit card.

Dunkman — Wed, 01 Jan 2020 00:01:59 GMT

@j7791

If card was charged, I would recommend contacting moderator for help. Did you port a number over or activate a new line? If you ported, it sometimes takes a few hours to complete port.

Click on the question mark on the right lower corner of website to start ticketing process to contact moderator. Type: Contact moderator. Follow the prompts to submit ticket.

Re: active failed after submit credit card.

geopublic — Wed, 01 Jan 2020 00:48:23 GMT

@j7791 wrote:
The credit card is charged.
However, account is not opened, the card does not active. no email confirmation.

@j7791 That might just be a holding charge because you were able to enter your cc info. If when entering your sim it does not connect to the PM network then just wait an hour and try the activation again.

Re: active failed after submit credit card.

j7791 — Wed, 01 Jan 2020 02:09:55 GMT

This sim card seems registered, so can not use again for active.
The page always shows "Invalid SIM" error.

I think may needs help from moderator. How long get a feedback from moderator, hours or days?

Re: active failed after submit credit card.

geopublic — Wed, 01 Jan 2020 03:07:41 GMT

@j7791 Depends on how busy they are. Keep checking your envelope for a private message. In the meantime, insert your sim in your phone. Click here to register your selfserve account. Hopefully that works.

Re: active failed after submit credit card.

Daps — Wed, 01 Jan 2020 03:28:15 GMT

Did you try activation more than once?

It seems the only thing you can do to avoid this situation is once you get an error during activation, then don't retry right away. First clear your browser's cache and then retry using incognito mode.

In your case, it's too late. Your activation encountered an unexpected error. So you will need moderator help.

Moderators are available:

Monday to Friday from 8 AM to midnight Eastern time.
Saturday and Sunday from 8 AM to 10 PM Eastern time.

Re: active failed after submit credit card.

j7791 — Fri, 03 Jan 2020 01:53:01 GMT

After contacting the MOD team, the account activation was completed.

One thing is unexpected that the brand new BLU C6L phone does not work with PM, which cause few extra hours of troubleshooting. Return BLU phone to the store and buy a "Packard Bell" phone, then works perfect.

Thanks for everyone helps.

Re: active failed after submit credit card.

darlicious — Fri, 03 Jan 2020 02:02:21 GMT

@j7791 Great to hear you got it figured out with the help of a moderator. It would be better to award the solution to someone who suggested contacting them to resolve your issue. Just go to the edit option at the top right corner of your post (3 dots) to change your choice.