topic Re: Cannot access self serve or reset password. in Get Support

Cannot access self serve or reset password.

Art444 — Tue, 04 Jan 2022 18:04:52 GMT

First time trying to log in and receive message 'login attempt failed'.
When trying to reset password receiving an 'unable to verify email message'.

Re: Cannot access self serve or reset password.

NDesai — Fri, 28 Oct 2016 23:55:27 GMT

Were you able to login before? Did you successfully activate the sim?

Re: Cannot access self serve or reset password.

Art444 — Sat, 29 Oct 2016 00:06:26 GMT

Never logged in before, first time logging in, sim is activated.

Re: Cannot access self serve or reset password.

Maniacal — Sat, 29 Oct 2016 00:06:36 GMT

I am having the same issue as well, I just activated my SIM card and it won't let me log in with my password and no sign of the reset email after 15 minutes (I will continue waiting though).

Re: Cannot access self serve or reset password.

Art444 — Sat, 29 Oct 2016 00:16:33 GMT

It won't even recognize my email for password reset though.

Re: Cannot access self serve or reset password.

computergeek541 — Sat, 29 Oct 2016 01:05:42 GMT

Sometimes, websites have a security feature in place where if a password is entered incorrectly a few times in a row, it will lock you out of the account for a while as a percaution. This is so that some unauthorized person can't keep trying repeatedly to guess your password.

I would suggest waiting a few hours and then trying again. If the account is tempoarily locked for repeated incorrect password login attempts, some sites will just report the same password error message even if the password is right.

I'm not saying that's what happened, but if you've tried a few times to get in without success, it's always a possibility.

Re: Cannot access self serve or reset password.

Maniacal — Sat, 29 Oct 2016 01:38:18 GMT

Sorry but that wasn't the problem, and I would have mentioned it if it was and I'm sure OP would have done the same.

The reset email finally arrived 50 minutes ago, but I was only just able to check it now and the link has already expired 😞 Unfortunately I am now (now, not earlier) locked out of my account since I tried entering the password again forgetting it was on coold down whoops! I'll just wait that out and reset it again tomorrow when I have time. It still didn't accept my original password.

Re: Cannot access self serve or reset password.

w00tmonger — Sat, 29 Oct 2016 05:37:26 GMT

all of this is me as well. Cant access account, nothinf is accepting my email/password, and I cant make calls on my device (was charged for a new plan though...)

Re: Cannot access self serve or reset password.

Mary_M — Sat, 29 Oct 2016 15:55:52 GMT

Hello @Art444 and @w00tmonger

Can you try going to https://selfserve.publicmobile.ca/self-registration/ and creating the self-serve account? If it allows you to input your number, please proceed with the registration.

Should you still need assistance, don't hesitate to send me a private message including your phone numbers.

Cheers,

Mary

Re: Cannot access self serve or reset password.

w00tmonger — Sat, 29 Oct 2016 16:12:09 GMT

"The phone number entered is invalid or you may have created your profile already. If you've forgotten your password, please click here."

got an activation email and everything, but during the process I did get a very generic html/js error when registering.

tried reactivating the sim as well at some point, and it always said the sim was incorrect at that point which I assume means it had been activated

Re: Cannot access self serve or reset password.

Art444 — Sat, 29 Oct 2016 16:21:23 GMT

Thanks, was able to create my account.

Re: Cannot access self serve or reset password.

Luddite — Sat, 29 Oct 2016 18:43:54 GMT

@w00tmonger Sorry to see you are still hung up. Have you sent Mary a private message with the info she requested?

Re: Cannot access self serve or reset password.

sfernandes — Thu, 10 Nov 2016 11:53:30 GMT

I had this exact same issue as @w00tmonger. My pc rebooted and I don't know my number...

Re: Cannot access self serve or reset password.

Luddite — Thu, 10 Nov 2016 15:42:22 GMT

@sfernandes Send a private message to @Shazia_K with whatever bits of the following info you have:

PM account email address
PM phone number
PM SIM card number

Here's how to private message: pm to PM

There has been so much activity with the promo it may be several days for a response.

While waiting for the moderators, you can

a) send a request to tech support by following the "buttons" from this link https://publicmobile.ca/en/on/get-help until you reach a webform to send, and

b) click Forgot Your Password at this link: https://selfserve.publicmobile.ca

Good luck.

Re: Cannot access self serve or reset password.

sfernandes — Thu, 10 Nov 2016 21:04:41 GMT

Hi @Luddite, Thanks for your help. I sent the PM to Shazia.

I had also posted a separate thread and message Mary earlier, when I was still trying to figure out how the community forum worked...

Re: Cannot access self serve or reset password.

lost — Mon, 21 Nov 2016 04:13:38 GMT

I have the exact same problem & thought I didn't click the link fast enough as I was out because it said the "time expired". I tried a couple of times next day & exact same problem still occur even when I clicked the link within seconds of receiving the e-mail as I was monitoring my e-mail for HOURS and it still didn't work. So frustrating!

Re: Cannot access self serve or reset password.

cnguyen1994 — Mon, 21 Nov 2016 14:00:32 GMT

That's great

Re: Cannot access self serve or reset password.

cnguyen1994 — Mon, 21 Nov 2016 14:01:04 GMT

That's great

Re: Cannot access self serve or reset password.

cnguyen1994 — Mon, 21 Nov 2016 14:02:23 GMT

This happened to me as well

Re: Cannot access self serve or reset password.

Fara — Mon, 21 Nov 2016 17:19:36 GMT

@Luddite
I have send private messeges to @Shazia_K and @Mary but no one answers me. Can you please help? I need to reset my password and security question for the self service or i want to have my account number in order to switch with koodo or something else.