topic Re: Moderators are still online in Get Support

Moderators are still online

ChuckYeah — Wed, 05 Jan 2022 13:48:52 GMT

You can move this to the Lounge at any time...

But for those of you that are having service issues tonight, I want you to know that there are moderators working tonight. You can see they are online by going to the community page until you see this.

Not saying you should be greatful or anything, just know that the @CS_Agent cares and they are still working for YOU!

Re: Moderators are still online

will13am — Sat, 07 Sep 2019 04:51:40 GMT

@ChuckYeah , why are you surprised. Moderators team hours are:

Monday to Friday from 8 AM to midnight Eastern time.
Saturday and Sunday from 8 AM to 10 PM Eastern time.

Re: Moderators are still online

ChuckYeah — Sat, 07 Sep 2019 11:10:15 GMT

@will13am Not surprised, just reassuring the folks that are waiting! Most of them are new as you know.

Re: Moderators are still online

will13am — Sat, 07 Sep 2019 13:09:10 GMT

@ChuckYeah wrote:
@will13am Not surprised, just reassuring the folks that are waiting! Most of them are new as you know.

Apart from padding your post count, this serves no other purpose. Unless you can stickie this post and keep it on top of the list, it will disappear. The help pages have been vastly improved as has SIMon.