topic Re: account number in Get Support

account number

YingYang — Wed, 05 Jan 2022 13:48:50 GMT

Could public mobile help me find my account number?
I forgot my email to login, I just need a account number

Re: account number

Jb456 — Tue, 31 Dec 2019 20:26:30 GMT

Your account number is on the right hand side when you log into your self serve account.

If you forgot your email login. Try the forgot password link. The email sometimes is delayed so keep checking your email. The reset password link in that email is valid for two hours before it expires.

If you still have problems accessing your account contact moderators via SIMon the chat bot.

Re: account number

geopublic — Tue, 31 Dec 2019 20:26:49 GMT

@YingYang wrote:
Could public mobile help me find my account number?
I forgot my email to login, I just need a account number

@YingYang Your account number was in the email that was sent to you when you joined. Not sure how you can forget your email. Does that account belong to you?

Re: account number

Luddite — Tue, 31 Dec 2019 20:27:09 GMT

@YingYang wrote:
Could public mobile help me find my account number?
I forgot my email to login, I just need a account number

If you cannot find your welcome email from PM, you will need to regain access to your account to find its account number. To submit a ticket click https://publicmobile.ca.ada.support/chat/ and enter your question into SIMon. Follow/invent prompts until you get to the Contact Us button, click it and a Submit Ticket button should appear.

Re: account number

popping — Tue, 31 Dec 2019 20:28:03 GMT

@YingYang wrote:
Could public mobile help me find my account number?
I forgot my email to login, I just need a account number

PM sent you a welcome email after activation. Go through all your email accounts to find the PM welcome email. Use it to login to your self-serve account.

Re: account number

Staliger — Tue, 31 Dec 2019 23:38:11 GMT

@YingYang wrote:
Could public mobile help me find my account number?
I forgot my email to login, I just need a account number

You can ask for moderator's help: click the "?" in lower right side of the page, type "contact moderator", and follow directions.

Re: account number

pmmobile — Tue, 31 Dec 2019 23:43:06 GMT

@popping wrote:
@YingYang wrote:
Could public mobile help me find my account number?
I forgot my email to login, I just need a account number
PM sent you a welcome email after activation. Go through all your email accounts to find the PM welcome email. Use it to login to your self-serve account.

@YingYang I joined PM not too long ago and my welcome email does not have my account number. The welcome email should allow you to login/create your self-serve account with your number and PIN (created when activating). Depending when you joined, it may be best to contact the moderators with the "?" on bottorm right of screen. Good luck!

Re: account number

computergeek541 — Wed, 01 Jan 2020 07:02:36 GMT

@pmmobile wrote:
@popping wrote:
@YingYang wrote:
Could public mobile help me find my account number?
I forgot my email to login, I just need a account number
PM sent you a welcome email after activation. Go through all your email accounts to find the PM welcome email. Use it to login to your self-serve account.
@YingYang I joined PM not too long ago and my welcome email does not have my account number. The welcome email should allow you to login/create your self-serve account with your number and PIN (created when activating). Depending when you joined, it may be best to contact the moderators with the "?" on bottorm right of screen. Good luck!

The welcome e-mail does have the account number. It's not labeled in anyway, but it's there. It's where you name would normally be next to your e-mail addresss.