topic Re: Not conceted to a network in Get Support

Phone

Shellymitch — Wed, 05 Jan 2022 13:48:43 GMT

I topped up my phone a few days ago and its saying I have no service and I'm not sure why

Re: Phone

DanielleMarie — Sat, 07 Sep 2019 00:37:59 GMT

@Shellymitch wrote:
I topped up my phone a few days ago and its saying I have no service and I'm not sure why

When you log in to your self serve account is there a reactivate button? If not, does it say your account is active or?

Re: Phone

ChuckYeah — Sat, 07 Sep 2019 13:36:44 GMT

If there is a reactivate button, click it and make a $1 payment. Hopefully that will "wake up" your account.

If that doesn't work the lost/found phone trick might work.

1. Report your phone lost/stolen in the self service account and logout.
2. Wait 5-10 minutes.
3. Re-login and report phone found.
4. Reboot your phone. This seems to reset your SIM card and has been known to reactivate your account.
This sometimes jumpstarts the renewal process.

There have been reports that using the Lost Phone Trick can remove your Autopay reward for the current cycle,so be aware of that before trying it.

Not conceted to a network

Shellymitch — Thu, 12 Sep 2019 18:20:12 GMT

Topped up my phone a week ago and I have done everything it's saying I'm not connected to a network and I have tryed everything

Re: Not conceted to a network

geopublic — Thu, 12 Sep 2019 18:24:16 GMT

@Shellymitch wrote:
Topped up my phone a week ago and I have done everything it's saying I'm not connected to a network and I have tryed everything

@Shellymitch ~~Did you make sure your phone is compatible with Public before activating.~~ Do you have access to another phone to test the sim card with?

Re: Not conceted to a network

hairbag1 — Thu, 12 Sep 2019 18:23:10 GMT

@Shellymitch wrote:
Topped up my phone a week ago and I have done everything it's saying I'm not connected to a network and I have tryed everything

Did you just renew or is this a new plan ? Did you try rebooting phone ? Lost/stolen trick ? Adding $1 to your account ?

Re: Not conceted to a network

dabr — Thu, 12 Sep 2019 18:24:38 GMT

@Shellymitch wrote:
Topped up my phone a week ago and I have done everything it's saying I'm not connected to a network and I have tryed everything

You should contact Moderator_Team via SIMon the chatbot by clicking on ? bubble mark bottom right of your screen, type in ticket then contact us to issue a ticket to the moderators.

What have you tried so far?

Re: Not conceted to a network

will13am — Thu, 12 Sep 2019 18:26:01 GMT

@Shellymitch, have you checked your account to make sure the renewal completed properly. There have been a few posts about failed renewals. Just make sure your account is not affected. This is a good first step in the troubleshooting.

Not conceted to a network

Shellymitch — Thu, 12 Sep 2019 18:34:17 GMT

Where would I go to troubleshooting

Re: Not conceted to a network

Jb456 — Sun, 05 Apr 2020 02:51:20 GMT

Stay Safe!

Re: Not conceted to a network

Jb456 — Sun, 05 Apr 2020 02:50:24 GMT

Stay Safe!

Re: Not conceted to a network

geopublic — Thu, 12 Sep 2019 18:44:32 GMT

@Shellymitch wrote:
Where would I go to troubleshooting

@Shellymitch Click on the ? bottom right.

Re: Not conceted to a network

Luddite — Thu, 12 Sep 2019 20:24:20 GMT

@Shellymitch Assuming you have submitted a ticket as already suggested then

try these tricks:

a) Lost/Stolen Trick

1. login to your account >> Plan and Add-ons >> Lost/Stolen Phone >> click Suspend Service >> logout

2. login to your account >> Plan and Add-ons >> Lost/Stolen Phone >> click Resume Service >> logout

3. wait a few minutes, reboot your phone and check for service

b) $1 Trick

1. login to your account >> Payment >> One TIme Payment >> follow the direction to poay $1 >> logout

2. wait a few minutes, reboot your phone and check for service

If these fail you are likely stuck waiting for the moderators to respon unless others have additional ideas.

Response time is 2 - 5 days so engage a backup plan. Mine is using fongo.com over wifi.

Re: Not conceted to a network

computergeek541 — Thu, 12 Sep 2019 21:07:23 GMT

@Jb456 wrote:
I see you have another three regarding this that we recently created..

Please refer to that thread

https://productioncommunity.publicmobile.ca/t5/Getting-Started/Not-conceted-to-a-network/m-p/425039

ORACLE'S can you merge threads?

merged, thanks

Re: Phone

Shellymitch — Sat, 14 Sep 2019 16:27:07 GMT

It says that I'm active