topic Re: Replaced SIM card not working in Get Support

Replaced SIM card not working

Suzy123 — Wed, 05 Jan 2022 13:48:41 GMT

Hello - today I made a mistake up activating new account and SIM card on new years eve and it is not working. I followed all the steps to activate. The connection symbol was flashing off and on, figured it was a faulty SIM card so I went to the store and bought another new card. I changed SIM card number associated with my account via the link under "My Profile", and it said it successfully changed the associated SIM. However, after I inserted the new card, this card is also not connecting. I confirmed both SIM cards didn't work in my sons phone who is also with Public Mobile. His SIM card worked instantly when inserted into my phone. Any help is appreciated, as I was hoping to chat with people for new years eve!

Re: Replaced SIM card not working

GR — Tue, 31 Dec 2019 19:44:01 GMT

@Suzy123 click on the question mark on the right hand side of the page and start a conversation with Simon the chat bot and explain the problem. It sounds like if the new activation was no provisioned properly and needs to be fixed by the moderator_team. Maje sure you get to submit ticket and hopefully the moderators will get back to you later today

Re: Replaced SIM card not working

Luddite — Tue, 31 Dec 2019 20:08:06 GMT

@Suzy123 That sounds as though your new account has not activated completely. Can you see Status "Active" when logged into the account? If yes, then you need moderator assistance To get a ticket click https://publicmobile.ca.ada.support/chat/ and enter your question into SIMon. Follow/invent prompts until you get to the Contact Us button, click it and a Submit Ticket button should appear. To make calls/texts using wifi while waiting for resolution have a look at the Textnow app.

On the other hand, if the account shows Suspended you need to pay the plan cost to reactivate.

Re: Replaced SIM card not working

Suzy123 — Tue, 31 Dec 2019 20:25:38 GMT

Thanks I will try that, as it does currently show "Active" status.

Re: Replaced SIM card not working

Luddite — Tue, 31 Dec 2019 20:29:29 GMT

@Suzy123 wrote:
Thanks I will try that, as it does currently show "Active" status.

Hope they aren't too long getting back to you. Have a look at Textnow app, for calling/texting, to tide you over using wifi.

Re: Replaced SIM card not working

Suzy123 — Sun, 12 Jan 2020 23:06:51 GMT

Thanks, all is fixed and working perfect .

Re: Replaced SIM card not working

Brock1 — Tue, 10 Mar 2020 02:05:37 GMT

Just bought a new SIM card for a new phone and when I put the # in it isn't working