topic Re: Reset password in Get Support

Reset password

ferikson — Wed, 05 Jan 2022 13:48:30 GMT

Could you please resend me the ResetPasswod message, as it had expired by the time I read my email. Thank you

Re: Reset password

Jb456 — Tue, 31 Dec 2019 16:34:36 GMT

You'd have to go to the forgot password link again and request it. The mail system can be very slow at times and the link expires after 2 hours. Keep checking you email and spam folder to ensure you get it in time.

If that fails...contact moderators via SIMon the chat bot.

Re: Reset password

will13am — Tue, 31 Dec 2019 17:22:20 GMT

@ferikson, the password reset feature is pretty finicky. Please contact the moderator team for password reset support. The moderator team can be reached via private message using smartforms which is initiated by clicking on the ? on the lower right corner of the webpage or try using this link. The guided process will facilitate documentation of the issue or concern and the required resolution which will be submitted to the moderator team. Refer to this announcement link for additional details on smartforms and the ticketing system for moderator team interactions. If use of smartform brings no joy, then use the following direct link to private message the moderator team. Refer to the following knowledge base article for additional information on the moderator team.

Re: Reset password

geopublic — Tue, 31 Dec 2019 18:46:18 GMT

@ferikson wrote:
Could you please resend me the ResetPasswod message, as it had expired by the time I read my email. Thank you

@ferikson Best to click on the "?" icon below and type reset password to get a new link sent to you.